Panic medic boot - MacBook Pro 2019 keeps restarting - Etre Check report attached.

Hello guys ,please help me solve a problem I have with my Mac. I get the error message "laptop restarted because of a problem" . I run the etre check app, but I don't know where to look for the problem in the report I got back. I just need to know at least if it's a software or hardware problem. Maybe someone can help me. Here is the report. Thank you.


Diagnostics Information (past 60 days):

    2024-09-20 06:31:21 lsd - Crash (4 times)

        First occurrence: 2024-09-17 16:22:00

        Executable: /usr/libexec/lsd


    2024-09-20 06:12:09 Kernel Panic (172 times)

        First occurrence: 2024-09-11 11:07:28

        Details:

            panic(cpu 1 caller 0xfffffff00dbf0fc4): macOS panic detected

            Panicked task 0xffffffdd5202aca0: 0 pages, 236 threads: pid 0: kernel_

            task


    2024-09-19 18:01:20 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/stacks-2024-09-19-180120.ips - Crash (2 times)


    2024-09-16 22:39:24 Activity Monitor - Crash (8 times)

        First occurrence: 2024-09-16 22:38:16

        Executable: /System/Applications/Utilities/Activity Monitor.app


    2024-09-13 14:32:55 com.apple.WebKit.WebContent - High CPU Use

        Details: 

            456



End of report


MacBook Pro 16″, macOS 15.0

Posted on Sep 20, 2024 6:45 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2024 6:30 PM

More than likely you have a hardware issue with this laptop. The Logic Board for this particular model laptop has an extremely high rate of failure than any other model. Unfortunately the Kernel Panic log summary provided by EtreCheck did not capture the relevant section. If you want, post several of those Kernel Panic logs here using the "Additional Text" icon on the forum editing toolbar. The Kernel Panic logs are located in "/Library/Logs/DiagnosticReports" with file names containing "kernel" and/or "panic" in the file name.


The "ProxiedDevice-Bridge" panic logs mentioned are related to the T2 security chip which controls much of the core functionality of the hardware. This is another sign that a hardware failure exists with the Logic Board.


You can try running the Apple Diagnostics to see if any hardware issues are detected. It is rare the diagnostics will find any problems, but it never hurts to try in order to confirm the hardware failure diagnosis. Even if the diagnostics report no issues, I am certain this laptop has a hardware failure.


Make sure to disconnect all external devices in case one of them is causing a problem.


You can also try a DFU firmware Revive to reset the T2 security chip & system firmware. I doubt this will help, but I know some people want to try every possible option.


Personally I would not spend any money at all on repairs to this laptop. The money spend on repairs (it will be expensive) would be better put towards a new laptop. There have been a number of recent posts on this forum where users have mentioned even their replacement Logic Boards had issues even after two repairs & Logic Board replacements.


I do hope you have a good backup.

Similar questions

13 replies
Question marked as Top-ranking reply

Sep 20, 2024 6:30 PM in response to gane82

More than likely you have a hardware issue with this laptop. The Logic Board for this particular model laptop has an extremely high rate of failure than any other model. Unfortunately the Kernel Panic log summary provided by EtreCheck did not capture the relevant section. If you want, post several of those Kernel Panic logs here using the "Additional Text" icon on the forum editing toolbar. The Kernel Panic logs are located in "/Library/Logs/DiagnosticReports" with file names containing "kernel" and/or "panic" in the file name.


The "ProxiedDevice-Bridge" panic logs mentioned are related to the T2 security chip which controls much of the core functionality of the hardware. This is another sign that a hardware failure exists with the Logic Board.


You can try running the Apple Diagnostics to see if any hardware issues are detected. It is rare the diagnostics will find any problems, but it never hurts to try in order to confirm the hardware failure diagnosis. Even if the diagnostics report no issues, I am certain this laptop has a hardware failure.


Make sure to disconnect all external devices in case one of them is causing a problem.


You can also try a DFU firmware Revive to reset the T2 security chip & system firmware. I doubt this will help, but I know some people want to try every possible option.


Personally I would not spend any money at all on repairs to this laptop. The money spend on repairs (it will be expensive) would be better put towards a new laptop. There have been a number of recent posts on this forum where users have mentioned even their replacement Logic Boards had issues even after two repairs & Logic Board replacements.


I do hope you have a good backup.

Sep 20, 2024 9:44 AM in response to gane82

Uninstall "Macs Fan Control". Clever apps designed to circumvent , override, or improve upon the Mac's cooling system will result in hardware failure. Determining whether it was the direct cause or not is not possible, but there don't appear to be any software-related reasons directly responsible for the kernel panic events.


Contact Apple to have that Mac evaluated, but before you do that I strongly recommend that you remove that specific program first. Follow its uninstallation instructions. Then, reinstall macOS because Apple will probably recommend it anyway.


2024-09-15 Cleaner One Pro (6.6.3)


That program is no longer resident, meaning it's not doing anything any more, but non-Apple "cleaning" products are junk. They are destructive in nature and should never be installed on Macs. The same caveat applies: there is no way to determine if using it to "clean" the Mac resulted in some kind of damage or not.


If reinstalling doesn't help, the next step is to erase the Mac completely and rebuild it from the ground up — without reintroducing any of the aforementioned junk — followed by contacting Apple to have it evaluated for a hardware fault.


So, in order:


How to reinstall macOS - Apple Support

If necessary, Use Disk Utility to erase an Intel-based Mac - Apple Support


... and if nothing helps,


Official Apple Support

Sep 21, 2024 7:43 AM in response to Grant Bennet-Alder

Also, these restarts are very random, I saw that if Mac restarts about 3 times before booting up to login screen, there are no restart at all after I can use the laptop with no issue. Some other times it boots up completely first try, but then I get multiple crashes after some time of use(also random intervals of time can be 5 min can be 15 min ; after a couple of restarts it stops crashing. I really don’t understand how this works.

Sep 21, 2024 11:12 AM in response to gane82

Kernel Panic Reports are stored in the Folder at:

/Library/Logs/DiagnosticReports


If you copy and paste that string into:

Finder > Go menu > Go to Folder


it will take you to the Folder where those reports are stored.


Kernel panic reports are named with Date&Time and start or end in 'kernel' and/or ‘panic’

If you find one, please post the entire report here, by using the “additional text” Icon in the reply footer (looks like a paper with writing).


Please don’t post more about 20 lines of any other types of reports — they are interminable, and any information useful for this purpose is on the first screenful.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Panic medic boot - MacBook Pro 2019 keeps restarting - Etre Check report attached.

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