Level 1

76 points

How to fix iPhone 16 Pro Max Freezing issues?

I just got my new phone today and I'm trying to transfer everything over from my old phone via the iCloud setup. I got through all of the initial setup screens but now that I'm on the home screen, the phone keeps freezing if I try to open any application. It either doesn't open the app at all, or the app opens and then becomes non-responsive, and then after a few minutes the screen goes black and shows a small loading icon and eventually goes back to the lock screen.

In addition, power + volume button reset method doesn't work, so there's no way to force a restart to see if that fixes the problem

[Re-Titled By Moderator]

iPhone 16 Pro Max

Posted on Sep 20, 2024 12:48 PM

Top-ranking reply

dsignori

Level 1

4 points

Posted on Sep 21, 2024 6:55 PM

So the folks talking about doing a restore again phone-to-phone were spot on.

My iPhone 16 Pro Max would lock up, freeze, etc after I restored from iCloud. For a long time I couldn’t even get to the SETTINGS on the phone to try to erase. I learned over time that if I just left the phone alone for long enough (overnight, or maybe 4+ hours) and didn’t reboot it, I was eventually able to get to the SETTINGS without it freezing.

Once I was able to get into the settings, I did an “erase all content and settings”, but saved the eSIM. Once done, I started anew and restored phone-to-phone. Everything worked perfectly for there on. The eSIM was there, and no freezing issues at all now. WHEW.. Thanks much to the folks who mentioned this.

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Similar questions

115 replies

Sep 21, 2024 5:38 AM in response to technabob

Having the exact same problem. Looks like it is a widespread issue. Will be heading to apple store today.

Sep 21, 2024 5:40 AM in response to Leushion

how did you “wipe it out and start fresh”?

Sep 21, 2024 5:40 AM in response to woofen

I’ve done that probably close to 40 to 50 times and it sometimes fixed the issues for short time, but it always reverts back to the error

Alyosius

Level 1

12 points

Sep 21, 2024 7:45 AM in response to technabob

Can someone post the steps to wipe and restore?

Jag4g2

Level 1

15 points

Sep 21, 2024 1:48 PM in response to TheGX2

How long? I've been waiting hours

Sss535

Level 1

20 points

Sep 21, 2024 6:23 PM in response to Sss535

This worked for me! The phone works fine now.

stish834

Level 1

12 points

Sep 22, 2024 4:40 AM in response to technabob

enjoy the beast version

immmac

Level 1

8 points

Sep 22, 2024 6:30 AM in response to Sss535

Mine is pro too and still locking, freezing, resetting, and basically not working 18 hrs after pick up. Any suggestions. Worst iPhone experience.

Sep 22, 2024 8:52 AM in response to Sss535

Worked for me! Thanks for the suggestion.

Sep 22, 2024 9:51 AM in response to ChristianfromWV

Christian,

What steps did you take? I am not sure I have completed a backup from the Mac yet?

Thanks in advance for your help. Also from WV here :-)

docestes

Level 1

8 points

Sep 22, 2024 10:03 AM in response to technabob

I am having the same problem and I DID do phone to phone transfer on initial setup. So that is not the entire solution

atachyon

Level 1

8 points

Sep 22, 2024 12:36 PM in response to TheGX2

How long did it take?

imv02

Level 1

8 points

Sep 22, 2024 4:16 PM in response to ChristianfromWV

same exact deal here

Sep 22, 2024 6:52 PM in response to technabob

Im not sorry to say but, this upgrade this year has been a total pain the butt. The worst experience. Almost makes me not even want to upgrade EVER again!

Sep 24, 2024 8:08 AM in response to Skelka

I have the same problem when I try to take a picture with my pro max 16, the screen goes black and then the camera app crashes, an iphone restart fixes the problem temporarily.

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How to fix iPhone 16 Pro Max Freezing issues?