Brand New iPhone 16 Missing Paperwork in the Box

So you’re talking about the 2 oval papers (there is absolutely no product guide included and has not been in years)…not documentation but one stiffer paper that says iPhone the front and a message about no longer needing a physical SIM card and the other one that has tiny words such as telling you to view the user guide online for virtually everything. And not receiving these made you wonder if you got a returned device (which you absolutely would not have as Apple does not sell returns as new devices again)? I mean….if not having those 2 paper items is causing you enough concern to think your device was a return you could easily take advantage of the return/exchange period. It would be an odd reason to go through the hassle of restoring the device you have to factory and going through the process of setting up another iPhone but if it gives you peace of mind it might be worth it for you. But no “product guide” exists in those 2 tiny paper items. No real documentation in the sense of providing a record of the iPhone or identifiable information is included.

You haven’t received actual paperwork sent with orders direct from Apple in years. You can view the invoices for your online orders in the Store app or by logging into your Apple account online.

They don't put manuals in the box because with every new iOS comes new features. It wouldn't make much sense to put outdated manuals in the box.

The online manuals will always be up to date

nimit245 wrote:

It’s not the invoice we are talking about , it’s the tiny papers like product guide and other info

There is NO product guide in the box. There are two very tiny oval pieces of paper in the box, which are pretty much worthless. I didn't even read them. The font is so small and they don't provide any benefit to a user.

The phone doesn't come with a manual, it never has. You get that online.

Apple has stopped including anything in the boxes other than the accessories. Don't believe everything you see on YouTube.

You have to wonder about people who post "unboxing" videos. It's a seriously weird hobby.

I purchased few of iPhones for family and myself and none had it included so I reckon it just has the cable and the phone and nothing else at least here in Australia

I know what your intent was with this response but a lot of new cars don’t come with a physical user manual now (customers are being told they can view the pdf manual online or via the cars app and some cars have a digital version of it accessible on their infotainment screen under settings or the app that the system can access). The 2 oval papers you are asking about literally are not important but if you are within the return/exchange period and it is a big enough issue for you then by all means take advantage of the opportunity. Or…access the user manual the way you have had to for many years now…online via the Apple website. And of course, you could contact Apple directly to see if they can send you the 2 oval papers (worst case scenario…they tell you that they can’t).

sheriii999 wrote:

is any issue if we purchase japan model iPhone 16 pro max ? i am in Saudi Arabia just wanna confirm thou.

i just opened my box and i didn't receive 2 oval shape user manual either!

You also posted this in your thread about this phone, which will have no warranty in Saudi Arabia (just so you know), but there is NO user manual supplied by Apple in ANY iPhone box. The two little oval pieces of paper you are fretting over are meaningless and provide no value whatsoever.

Did you even bother to read the information already posted? As has already been explained, Apple does not put the manual in the box.

nimit245 wrote:

Exactly but the point is why are they missing from mine

Since no one here packaged your new phone before it was sealed and shipped, we can't answer that question. As long as the phone was sealed and you had to use the pull tabs on the underside to open the box, the useless two pieces of paper, just may have been omitted. They are truly worthless and won't help in you any way to use or enjoy your phone.

Zeanne2020 wrote:

Same as mine...I just bought here in Riyadh.

There’s a good chance you got a repackaged iPhone, especially if it was a US model (model number ending in LL/A). An iPhone made specifically for your region would end in AE/A.

nimit245 wrote:

Same here, I just bought a brand new iPhone 16 pro max from Apple Store and noticed that the documentation is missing . Makes me wonder are these the ones which were returned or is it just that they forgot to put it during manufacturing as the box was sealed.

I'm not sure what documentation you were expecting, but all you get is the phone, the cable and that's pretty much it. What were you expecting?

nimit245 wrote:

Why is a brand new car without user manual important

The little slips of paper that some people are reporting are not a user manual. If you want to read the user manual, go here:

iPhone User Guide - Apple Support