Playing an episode from the Up Next doesn't open the app for the service

When playing an episode of a show from Up Next it will sometimes prompt to subscribe to the channel for the show. But I'm already subscribed, and already have the associated app installed. This happens consistently with Paramount+, Showtime, and Starz, and occasionally with Disney+ and Max. Hulu (and AppleTV+ obviously) appears to be the only non-Apple service that always opens properly.


I've tried everything short of a factory reset. Force quitting everything, including the TV app itself, rebooting, checking for updates. Even opening the show page and selecting the app to use. That does then play the show but it goes back to not working after.



Apple TV HD

Posted on Sep 20, 2024 6:39 PM

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7 replies

Sep 22, 2024 4:49 PM in response to Urquhart1244

I've done that, it makes no difference. Notice the instructions on both are to get the app, not open it, even though it's already installed.


This worked fine until this last week, and Paramount+ is still the only app with this problem. Or I should say, it's not the only one AppleTV is consistently failing with. There's got to be something in the TV OS itself causing the problem, some setting that got changed with a new release that broke existing functionality (something Apple excels at doing).

Sep 22, 2024 9:26 AM in response to Urquhart1244

Unfortunately it didn't work, once removed from Up Next the show didn't come back into the list.


Opening the Paramount+ app from within the slide out menu in Up Next also still prompts to subscribe to the channel, even though I'm already subscribed. You can see in the pic below what I mean. The app is installed, but AppleTV still tries to get me to subscribe through Apple and doesn't recognize the existing subscription.



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Playing an episode from the Up Next doesn't open the app for the service

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