iPhone 16 Pro Max Screen Unresponsive

I just upgraded from my iPhone 13 Pro Max and wish I would have waited. I have been experiencing having issues of apps locking up, unresponsive touch screens while trying to navigate, and other similar issues. Seriously bummed.

I have done everything possible and suggested by Apple support the phone is a nightmare often not responding now seems to be typing passwords wrong taken me 1 hour to get on here, there’s so many people now having the same issue was told to back up and so on nothing works.

if I go to Watford Apple it’s a whole afternoon at least from work it’s just not possible it should work I have always had iPhones and never experienced this from a brand new phone could Apple please say what’s wrong and if fixable.

I was so excited to see that it wasnt just me. So I type and it’s lagging and then on the right side it’s like I have to knock the screen out up to type a p or the l and don’t let me get started on backspacing! Complete

drag! Please fix

Yes I was told take off the screen protector so I have the same brand screen protector on my 14 pro max no issues seems like the right top and key boards the main areas but I am so worried I hate scratched screens and don’t want to damage the back I don’t think it’s acceptable to be expected to not have a case and tempered glass the phone has glass back and front and been looking at online drop tests for the 16 pro and it’s not showing much endurance so really worried I will damage it

There is no Genius Bar as it is an Apple authorised reseller, they have no idea as it is just a sales store not a service centre but the sales manager said there have been few customer complaints regarding the touchscreen.

It has been almost 2 weeks with my new iPhone 16 pro-Max with this issue. Reset and manufacturing reset it but the issue is still occurring… so much money is spent on something that does not have the equivalent quality. What is the fix here? New iOS update?

You are the only person in this thread who is speaking otherwise, it is a genuine problem which apple is not able to figure out/apple support is not able to help. People who have gotten replacement units are still suffering from it.

Repeating the same thing over is not helping anyone.

Kshitij24 wrote:

You are the only person in this thread who is speaking otherwise, it is a genuine problem which apple is not able to figure out/apple support is not able to help. People who have gotten replacement units are still suffering from it.

Repeating the same thing over is not helping anyone.

No he's not. I have commented that I have absolutely no touch issues on either our 16 Pro or 16 Pro Max. There are several in my office with 16 Pro's and none of them are having any touch issues. I know several other people who own iPhone 16 Pro models and they have no touch issues.

That doesn't mean you don't have touch issues, but there are likely more who don't than who do. What is causing the touch issue, needs to be figured out, which we can't do as we are all users on this user to user only forum.

Same, I’ve noticed lately my screen isn’t responding to my touch I have to hit things multiple times for them to work. I’ve had mine since October. It was like this out of the box, went away, and now it’s back.

I got my first Iphone today, 16 PM. But I can’t enjoy it due to unresponsiveness of the touchscreen. It is so annoying. I just updated to latest ios which is 18.1.1 but problem persists and it get worse at the edges. I can’t type “1” confidently. I literally can type so well on my old Xioami yet I can’t on my brand new maxed out Iphone. Is my phone faulty or software is broken?

Now that we have established the issues with this, what is the solution?

I ask, because it is very important due to the fact that these problems have been persistent even after installing apple intelligence.

Is there a problem with one of the upgrades?

Is it China trying to hack our phones (had to make a joke)?

That's great that he did that.

The terms of the warranty state that your replacement may be new or remanufactured; emboldening is mine:

If during the Warranty Period you submit a claim to Apple or an AASP in accordance with this warranty, Apple will, at its option:

(i) repair the Apple Product using new or previously used Apple genuine parts that have been tested and passed Apple functional requirements,

(ii) replace the Apple Product with a replacement product of the same model (or with your consent a product that has the same or substantially similar features as the original product – e.g., a different model with the same features, or the same model in a different color) that is new or comprised of new and/or previously used Apple genuine parts and has been tested and passed Apple functional requirements, or 

(iii) exchange the Apple Product for a refund of your purchase price.

Legal - iOS Warranty Document Us - Apple

listened to the "All In" Podcast of Company founders, with like 250,000 subscribers, and one of the Founders said his iPhone16 simply "doesn't work" They complained about the photos app, but this guy said he thinks everyone get's a medal at Apple now, and there are no consequences to producing substandard product now. I think I'd agree at this point.

Real, recent, problem with this is in certain orientations, in youtube, you can't even click on the search spyglass... Like, not at all, even after some of the proposed fixes here.

[Edited by Moderator]

So, should I contact Enphase as well, as their enlighten app calendar left button is in a similar distance from the edge of the screen and is unresponsive as well. Works fine on iphone 12 pro max, same distance from the edge of the screen?