iPhone 16 Pro Max Screen Unresponsive

tech_perfume wrote:

Nothing changed for me, I’m continuing to still have weird screen responsiveness. Except now, I have Apple AI with the problems 😖

Most people aren't having touch issues, but I have no doubt that you are. Have you tried to adjust touch per the directions here --> Adjust how iPhone responds to your touch - Apple Support

I am on my third iPhone 16 Pro Max. All with identical behavior. I have been able to demonstrate it to genius bar and they have not known what to do other than give me a new phone. I am now working with Apple support and I am working with a senior advisor and doing things like sending log files and videos of the behavior. I just sent a batch of log files yesterday and I'm waiting to hear back.

My suggestion is for you to call. Apple support and ask for a senior advisor and offer to send a video of the behavior and log files. Don't let them tell you it's not a problem because it is. If you do this, it will reinforce the fact that they have a problem to deal with.

I can give you a case number to reference if you need it, but if you ask them to search their knowledge base they should come up with something acknowledging they are dealing with an issue.

Good luck

Relatively same issues, 2 forced restarts and my touch accommodations were on and I turned them off.

Problem was solved.

18.0.1 resolved all the touch responsiveness issues I had with my 16 pro max.

Even after the update, I kept having this issue. I had taken it to Apple several times. Replaced it under warranty and haven’t had the issue since. 🤞🏼

Took my iPhone 16 Pro Max which had the laggy, unresponsive screen, to Apple and they ran a diagnostic and a piece of the screen did not respond. I'm hoping the screen replacement gets the job done...

This sounds like a failing digitizer; take your phone in to be examined.

Genius Bar Reservation and Apple Support Options - Apple

I have the iPhone 16 pro max. Scrolling one handed on apps with my thumb only on the screen will frequently not register the swipe. I have confirmed this is and issue on iOS 18. I have done two complete resets, issue is still present. This isn't and issue on my iPhone 15 pro max. This is annoying and needs a fix before the return window closes.

[Edited by Moderator]

It’s likely hardware.

I’m on my third 16 PM replacement. Third.

It’s been happening since launch day; I was hoping iOS 18.0.1 would fix it, but it appears to be a design flaw with the phone itself. This isn’t happening on my IPad, and it didnt happen on my last model either. The touchscreen is nigh unusable. I am hoping that I’m wrong, but If this isnt fixed by the next update, I will likely be taking the (unfortunate) and tedious measure of moving everything off of the apple ecosystem, and this is from an Apple customer of over a decade. Peace.

I found a solution today: go to Accessibility > Touch > Haptic Touch, and change it to Fast (from default). Now it doesn’t feel laggy anymore. Hope this works for you all! Although, sometimes the touch screen is still unresponsive.

I believe the keyboard issue might be related to Apple’s native virtual keyboard. I’ve experienced the same problem—extreme lag, with some inputs not being registered, particularly the space bar. Initially, I thought it might be due to the placement on the larger screen, as I recently upgraded from the iPhone 13 Pro Max. However, I’m not entirely sure that’s the cause.

I tried using Gboard (though I’m not a big fan of it), and it seems to have resolved the issue to some extent I believe. Maybe it’s worth giving it a try?

on October 1st I reported the same incident to Apple Support in the Netherlands (unresponsive touchscreen). They said: this issue together with the too sensitive sides that activate phone while holding on the sides is being worked on and should get solved with a software update.

As it is also mentioned in the media. Known bug that will be solved. When? Nobody knows.

But as understanding as we can be, how could this have gone so wrong?? This is the absolute first thing you discover when installing your brand new iPhone 16 pro Max that any Apple employee must have experienced themselves!

It’s not the apps even signing into this website has been difficult I have 2 phones there’s no issue with those running with the same software. Same apps same software updates on apps it’s same with texting using iMessage it’s operating like a very bad third party screen and I have been fixing phones for the last 15 years there’s some kind of issue which needs fixed quickly.

Clayton King wrote:

It seems like a saw a new setting somewhere about touch and the time allowed to “register” the touch. Can’t find it though.

Settings > Accessibility > Touch > Touch Accommodations

Kshitij24 wrote:

I haven't, I am waiting for some feedback online before diving in. I don't want to face any new bugs than I already am.

Many have already reported touch is greatly improved on 18.1. At a minimum, I'd update my iPhone if I were having an issue.