Has anyone noticed the screen on the new iPhone 16 pro max scratchign easily? Had mine for 1 full day and already has a semi deep scratch and another scratch on it.
[Re-Titled by Moderator]
iPhone 15 Pro Max, iOS 18
DeloGs wrote:
I believe most of us, including myself, have already reported this issue to Apple. Posting here is meant to highlight the problem and inform other users about the decline in quality with the new phone, potentially saving trouble for those considering a purchase.
I also appreciate your efforts in recommending screen protectors. However, Joseph Corl’s comment about the leather analogy was spot on—I’ve never heard of a furniture manufacturer suggesting that customers wrap their furniture in plastic after purchase.
Expecting such measures for a flagship iPhone product is simply unreasonable.
The analogy still doesn't work. For one, nowhere does Apple say anyone needs to put a screen protector on their iPhone. NOWHERE. But Apple does sell and install screen protectors. Some people aren't bothered by scratches on their screens. Just like some people aren't bothered if their leather seats age, patina or get scratches. So no, seat manufacturers don't suggest you need a seat cover and Apple doesn't say you "need" a screen protector.
The iPhone 16 phones are NO MORE susceptible to scratches than previous iPhones. Every year for as many years as I can remember, there have been equally lengthy threads of people upset because their phones screen is scratching. iPhone 12, 13, 14, 15 and now 16 in particular, because that's when Apple went with the new glass formula, which they call Ceramic Shield (an unfortunate name in my opinion). Ceramic Shield is much harder to break. But to make glass harder to break, it has to be a bit softer. And softer means it can be easier to scratch. The tradeoff of course is, screens which are harder to break, save users $Hundreds in having to have their screen replaced because it cracked in a fall. I would hope you'd agree you'd rather not have to spend hundreds of dollars replacing your screen if it broke from a drop? No one has yet found a glass formulation, which is equally harder to break and equally harder to scratch. You'd become richer beyond your wildest dreams if you did! But a very small investment in a screen protector will ensure the screen on your iPhone doesn't scratch. It's a lot easier and less expensive to replace a screen protector than it is to replace the screen.
You are more than welcome to continue to alert other users. In fact, I hope people do read these posts and help themselves by putting a good quality screen protector on their phone the moment they get a new phone. They wouldn't be here complaining if they do. But to expect that glass shouldn't be able to scratch and this is something new, is simply wrong. As already mentioned, there are many many threads on just about every iPhone model released of people claiming they never got scratches until their new phone.
I upgraded from 12pro max to this, that now I am stuck with for the unseeable future. Screen protectors are absolutely needed and a tough case as well.
[Edited by Moderator]
Hello~ This could have been avoided if you had put a screen protector on it. Simple and cost effective solution.
~Katana-San~
Hello ~ Once more into the fray…if you want an iPhone with scratches…yes (they all get them) continue on as is. If you don’t want any scratches put on a screen protector. Since my leather sofas are dear to me as is your iPhone it seems…they are cleaned and conditioned often thus a protective system (much like a screen protector) is in place and working properly. I wouldn’t put “plastic covers” and my leather sofas!! The horror!!
~Katana-San~
Katana-San wrote:
Hello~ You better believe I do!! I have issues with hand strength so I drop my iPhone a lot. It doesn’t have a scratch on it anywhere. If I hadn’t have had one with me I would’ve immediately stopped and purchased /applied one. I am very particular about my iPhone.
~Katana-San~
I see. That’s actually a good idea.
Hello~ Same as always… apply a screen protector.
~Katana-San~
Hello~ You have posted this already. Put a screen protector on it to prevent further damage.
~Katana-San~
You have 7 day accidental cover. Send it back for another new one.
Unfortunately in this case it happened to you before you could get the screen protectors. Even though you stated you have never complained about this issue or had it happen to you before my (and others) statements remain true…that every single release these exact same complaints pop up on this forum and are exactly the same every time…just plug in the iPhone model released for that year. A quick search will show you that so if you took it as a personal attack on you it was not. You have been lucky in the past if you were using every iPhone you owned without a screen protector and never got a single scratch (light microscopic surface scratches included). Hopefully once you receive the screen protectors they will help visually camouflage the scratches you have. Even if they don’t they will help at least prevent future ones.
Hello~ Who’s on their high horse? When I purchase a new iPhone it gets a screen protector (about $8) a back glass protector, a camera protector and an excellent quality case right out of the box. Guess what? None of them have ever had a scratch on them. Add a screen protector or not …it is your choice.
~Katana-San~
Hello~ When I purchase a new item that I paid a higher price for I will make a video of the unboxing. It has been beneficial for me on several occasions. I have never had a problem with any Apple device having any issues upon receipt. As soon as it’s out of the box a screen protector goes on…as well as other protective gear. Stuff happens… someone put a minor scratch in the side of my car shortly after I bought it. Yes, I was unhappy but it doesn’t rule my life. Put a screen protector on and enjoy your iPhone. If you are within the 14 day return window..return it.
~Katana-San~
Hello~ Yes…I understand perfectly and don’t have this issue at all…why?? Because I choose to use a screen protector…period. What I do not understand is coming here to complain about it. I do understand this…I am a proactive participant and I minimize my risk as much as I can under most situations as it makes my life so much easier therefore I spend less of my time just spinning my wheels.
~Katana-San~
Hello~ I suppose you could write a letter…
Corporate Address
Apple
One Apple Park Way
Cupertino, CA 95014
Or …
I am a fellow forum member just like you and other members who participate here …so can only share the options that I am aware of…
~Katana-San~
mrokclomed270 wrote:
A lot of people replied, "Yes, buy a cheap screen protector." but that is not the point. Yes, of course, I bought the case and screen protector (It happened before I received my screen protector), but when you pay $1000+ for a product, do you expect me to buy a cheap screen protector? I expect something better. Yeah, you can say oh, it's always people complaining. I never complained since my iPhone one. And I am looking at my wife's iPhone 14 Pro Max; she had for two years without a screen protector and not even a scratch, let alone a .5" circle of scratches on my iPhone 16 Pro Max. And touch sensitivity is gone in the area of scratches.
Then complain to Apple. This is NOT Apple Support. This is a user to user only forum. Complaining here gets you nothing.
That's funny. I'm pretty sure everyone gets the 7 day complementary coverage.
Here's the email I receive from apple.
This Proof of Coverage confirms 7 days of complimentary AppleCare+ coverage for your Apple product(s) listed below. You can also verify your coverage online at mysupport.apple.com/products.
Take a moment to review your coverage details. Depending on where you purchased AppleCare+, your Coverage End Date is based on purchase date, shipping time, or activation. If corrections are necessary or if you have questions, please contact Apple support.
ProductIPHONE 16 PROMAX,ROW,1TB,WHT TTNM
Hello~ Please let Apple know…
We are just other fellow forum members who can’t do anything about your issue. There is 14 current pages about this and once we have posted here to try and assist …we receive a notification for every single post. Please contact Apple using the link above.Thx.
~Katana-San~
My iPhone 16 Pro Max's screen is getting scratched easily
