Qardio has gone bankrupt and app is missing from App Store

You should be able to sync it now as they somehow fixed their servers even though the state of the company is unknown since all of their founders and CEO left the company.

If you have been syncing those data with Apple Health, you can also get those data within the Apple health app as long as you haven’t delete those data.

Yeah it would be the ACCC in Australia. Have lodged a complaint with them. But also organised a chargeback with my bank.

Totally… it’s not long since I purchased a new BP monitor from them and I use my scales daily. Neither are any good without the app… just ordered new scales and new BP monitor from Withings - they’ve been around years so hopefully won’t have the issue again. Very much feel the app should still be made available for existing customers whatever the status of the company. I assume (guess work only) that Qardio have to pay Apple to have the app available and won’t have done so as gone out of business hence Apple remove it from the store. Neither company apparently giving any thought to customers such as ourselves…

Qardio would have made a fire sale before going bankrupt. So as a customer we are in a dead end (cul-de-sac). Yesterday, I received the CheckMe brand blood pressure system. Very satisfied and above all the APP does not need to connect to a site to work and the pressure indicator is indicated on the device.

In addition to the aforementioned response, I also own the scale, blood pressure, oxygen, and temperature devices from Qardio. Although they no longer provide phone support, they continue to collect payment. Recently, I placed an order for a new oxygen monitor a few weeks ago. Despite sending multiple requests inquiring about the status of my order and estimating the time of delivery, I have yet to receive any responses. I find this practice to be highly unethical and potentially fraudulent, considering that the company may be facing financial difficulties.

I upgraded to a 16 Pro from an 11 Pro and the Quardio app transferred over without problem and still works for me. Have you looked to see if there is a download link on the Quardio website?

It seems very unreasonable to me that the app has been removed. Even if the company has gone out of business existing customers should be able to be supported. Assume it’s Apple rather than Qardio that has taken the app down… very disappointing! Didn’t plan on having to buy new scales and BP monitor just because I upgraded my phone!

Same. I just bought a new Qardio arm too, replacing my old one that I had for years. I love the product. I have a heart condition have to take my bp quite frequently so I need an online system to track all the measurements. It’s ridiculous that just because I upgraded my phone I can’t use my fully functioning monitor

I do understand all that. I suppose the issue I have is that I believe the app should remain available for those that already use and rely on it. I can understand it not being available to any new users but to prevent existing users from continuing to use it seems harsh. Those of us who have updated our phones this year now have scales and BP monitors that might as well be paperweights which is annoying and, in my opinion, unfair. I’m not asking any more than the fact that apps I was using remain available despite my hardware upgrade.

The app has been working for me on my old phone - it’s only the phone upgrade that has caused me to have the problem.

Yes, I agree it would be good if someone bought them out. However I’ve now ordered my Withings and will stick with them going forward - they’ve been in the industry for many years so hopefully won’t the problems that Qardio is/has had.

Glad I found this forum. I hadn't used my qardio bp monitor in awhile and it wasn't working so I just installed new batteries and did the reset (though I never see a light when inserting a paper clip in the hole.) I have a new phone; the app still has my bp history but it won't connect to the phone. Bluetooth doesn't find it either. I looked up the "new" app but there was nothing to download as the "open" button appeared. It took me to the app on my phone. I'm really upset that the device won't work anymore. Devices are still being sold, so it's hard to believe the company would simply stop operations. This is crazy.

Wish these updates had been available before I ordered my replacement scales and BP Monitor 😳 Although I have to be honest, if the companies finances are that bad then I suspect it’s only a matter of time until we really can’t access the app and use our devices…

This totally worked for me. Purchased the QardioBaseX in Australia and could not get the app. With try above link I got the app and was able to create An account by using the send code to email method. It connected to the scales and now able to use and sync the data to Apple Health. Legend.

Does anybody know a solution for us to be able to sync our scale to our phones and keep a log or do we have to buy a brand new scale? We spent a lot of money for the scale and now it can’t do what we bought it or to do? This is so bizarre