Face ID not working on iPhone after iOS 18 update

Updated iPhone 11 to latest IOS update 18 and Face ID not working.

turned off and on tried to reset face id but it won’t let me do a new id.

video and camera is working so don’t think it’s a camera issue

[Re-Titled by Moderator]

Posted on Sep 21, 2024 1:44 PM

Top-ranking reply

Iphone13SouthAfrica

Level 1

20 points

Posted on Sep 27, 2024 9:52 PM

ive tried everything and it doesnt even want to re do the set up. its so weird because it just randomly stopped working and prompted me for my passcode everytime. never had the issue ever. only about 2 days since ios18 update

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68 replies

Oct 1, 2024 12:00 PM in response to heraldleo

Perfect

After 2 days of searching and tryind everything - i just found your advice and it looks it works so far

thanks

I was already thinking about selling my phone as “broken faceID” for few pennies and buying 16 pro max

Hope it will work and I save 1000€ 😂

Oct 23, 2024 4:15 AM in response to SevTonks

I am having the exact same issue and just did the update a day ago. I tried everything everyone has suggested even up to resetting the Face ID, however once I tried resetting it, it says “Face Id unable to set up, set up later”. How can I fix this? I prefer not to type in my passcodes for everything.

bobvau

Level 1

8 points

Nov 2, 2024 8:59 AM in response to SevTonks

A. Addition to heraldleo advice: I have no restrictions set so I thought this suggestion wouldn’t work for me. But an option is to “turn off all app and website activity” (eliminates weekly reports) and this worked! I was then able to set up Face ID again.

Nov 8, 2024 4:38 AM in response to SevTonks

Since I have downloaded ios 18 on my 13 pro max. Face Id does not work properly. Sometimes it works sometimes not. And now I have 18.1 but still I am having same problem. It just changed a little bit like sometimes it works but still problematic

lesa92

Level 1

8 points

Nov 10, 2024 8:44 PM in response to SevTonks

I have same issue, Face ID stop working, contacted apple support they advice to try in darker place, it was too much light, so it’s working now but another problem appeared every time Face ID unlocking phone there are vertical line blue green yellow black appearing few seconds. Hard reset or back to factory settings only moved vertical lines from right side of screen to middle 😭

Nov 11, 2024 2:42 PM in response to Katana-San

Guess what happens when you take your iPhone 11 to a Apple Store Genius Bar after the face id stops working after 18.x update?

They try to sell you a) trade up to a newer model (14 or better) giving you $200 trade in

or b) want to sell you a new face id front camera for $169+tax.

This is AFTER explaining to them that everything was working fine just prior to update. I brought receipts - I had a diagnostic run for another issue 4 days prior.

So, for those for whom the Screen Time fix, suggested by a couple of people here, does NOT work, we are screwed. By Apple. Again.

Btw, my forward camera works just fine, but on the diagnostics (after the update) it comes up as fail.

The only fail here is Apple.

lesa92

Level 1

8 points

Nov 12, 2024 6:08 AM in response to SevTonks

mine was not working due to very bright indoor light. I went to darker place and tried again, make sure you have nothing as long hair covering face or eyeglasses on, and when it will ask to register for face mask just follow. Darker room helped to resolve problem for me. I did the same what you did back to factory settings, hard reset. Also question about screen protector. Do u have it and is it full cover or something might cover front camera like portion of film from screen protector or glass