I just traded in an iPhone 13 Pro Max on 01/04/2025 for an iPhone 16 Pro Max. Just 1 day of use and the touch screen is so slow and unresponsive to my touch. I have the latest update for IOS 18.3 with no change with the issues. I purchased a screen protector from Verizon when I traded for this iPhone. So I agree that the screen protector isn’t an issue from reading other complaints about changing brands.
I spoke to Verizon Wireless sales assistant when I returned the iPhone 13 Pro Max on 01/05/2025. I explained the issue about this new iPhone and the touch screen issues. Not much of a reply about any issues from him. So today on 01/05/2025 I spoke to Apple Support on the phone. The support agent person did not assist me but explained for me to return the new iPhone 16 Pro Max for another device at Verizon Wireless..
WOW!
I am a loyal Apple customer with many years of repeat business for Apple devices.
So now I am confused about what to do. Go back to the old iPhone 13 Pro Max or get another device and see what will happen with it? Dumbfounded about the quality of Apple devices.