Fusion drive failed or system problem? (mid 2017 iMac 27")

My iMac no longer boots up from the Fusion drive and neither the 32 GB SSD or 1 TB HDD components of the drive seem to be accessible. Does the failure of both components indicate a deeper problem or can I simply upgrade the HDD to a new 1TB SSD, reinstall the OS, and recover from a TM backup?


I have been running in emergency mode with a bootable external SSD but wish to fix the problem.


In recovery mode I can see the following in Disk Util. Attempting First Aid on either component fails with an 'internal error has occurred' message.



Thanks,

Andrew

Posted on Sep 21, 2024 6:34 PM

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Posted on Sep 21, 2024 7:35 PM

Either one or both of the drive elements of the Fusion drive has probably had a hardware failure.


Have a look at this: Use an external SSD as your startup disk … - Apple Community


Maybe that is what you have been doing already.


If you want to keep using your 2017 iMac and boot from an internal drive, I think your best path forward is to have an Apple Authorized Service Provider install a new 1 TB SSD and deliver it back to you booting properly from that drive with the latest MacOS the computer will take. This is what I did for my wife's old 2015 iMac several years ago, the SSD cost about $100 and labor was about $50. It's running fine, it runs Monterey, yours can run Ventura, which is actually not bad at all.


It may be that the cost of doing this has increased since I did it to my wife's iMac (she has a new Silicon iMac now of course, I get to use the 2015 model). In which case you should look at the costs and pros/cons of these options:


(1) Buy a new iMac -- these start at $1250

(2) Have AASP install a new SSD in the 2017 iMac -- lower cost, but you have then a 7-year old Mac that is will never get past Ventura, which is now two generations old in MacOS and more software and web sites will stop working with it as time goes on. Also, the 2017 computer may have other aging/degrading hardware components.

(3) Use the 2017 iMac booting from an external SSD. Lowest cost option, has all the disadvantages of (2). I think this is a viable option given that an iMac is a desktop machine anyway (I would never suggest this for a laptop).


I don't think you should waste time trying to figure out what failed in the Fusion drive and how to repair it. The mechanical drive in the Fusion drive is a vulnerable part and I would never want to replace it with another Fusion drive.

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Question marked as Top-ranking reply

Sep 21, 2024 7:35 PM in response to AndrewStyan

Either one or both of the drive elements of the Fusion drive has probably had a hardware failure.


Have a look at this: Use an external SSD as your startup disk … - Apple Community


Maybe that is what you have been doing already.


If you want to keep using your 2017 iMac and boot from an internal drive, I think your best path forward is to have an Apple Authorized Service Provider install a new 1 TB SSD and deliver it back to you booting properly from that drive with the latest MacOS the computer will take. This is what I did for my wife's old 2015 iMac several years ago, the SSD cost about $100 and labor was about $50. It's running fine, it runs Monterey, yours can run Ventura, which is actually not bad at all.


It may be that the cost of doing this has increased since I did it to my wife's iMac (she has a new Silicon iMac now of course, I get to use the 2015 model). In which case you should look at the costs and pros/cons of these options:


(1) Buy a new iMac -- these start at $1250

(2) Have AASP install a new SSD in the 2017 iMac -- lower cost, but you have then a 7-year old Mac that is will never get past Ventura, which is now two generations old in MacOS and more software and web sites will stop working with it as time goes on. Also, the 2017 computer may have other aging/degrading hardware components.

(3) Use the 2017 iMac booting from an external SSD. Lowest cost option, has all the disadvantages of (2). I think this is a viable option given that an iMac is a desktop machine anyway (I would never suggest this for a laptop).


I don't think you should waste time trying to figure out what failed in the Fusion drive and how to repair it. The mechanical drive in the Fusion drive is a vulnerable part and I would never want to replace it with another Fusion drive.

Sep 21, 2024 10:25 PM in response to steve626

Thanks Steve,

the Mac is running on the external SSD but I'd rather fix the problem as while a little dated it has a good screen. I can get the upgrade kit and do it myself for around $300 (Australian) and have been quoted $500 by a repairer. It would then have a decent resale value when I finally upgrade. My only concern is whether there is some deeper issue that won't be fixed by an upgrade.

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Fusion drive failed or system problem? (mid 2017 iMac 27")

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