Why can't I add my BMW Digital Key Plus to my Apple Watch or iPhone?

Hi,

I’m experiencing issues adding the BMW Digital Key Plus to both my Apple Watch Ultra 2 and iPhone 16 Pro Max after updating to watchOS 11. The Digital Key worked well on both devices before the update.

I have tried various methods, including deleting the BMW app and reinstalling it, removing the vehicle and adding it back to the app, and seeking help from the dealership. Despite my efforts, I still cannot add the Digital Key Plus. This function worked perfectly before the new update.

Each time I attempt to add it, I receive the message: "Cannot Add Car Key: There was a problem adding this BMW key to Wallet."

Please help!

Thank you very much.

Amy


[Edited by Moderator]

iPhone 16 Pro Max, iOS 18

Posted on Sep 24, 2024 10:58 AM

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Question marked as Top-ranking reply

Posted on Mar 14, 2025 9:23 AM

I had the same problem and was able to resolve it based on these comments, thank you! I had an iPhone 13 when I got my 2024 IX and when I upgraded to the iPhone 16 Pro Max I was unable to connect my new phone. I deleted the old phone and tried everything to get the new phone to connect. Even updating to iOS 18.3 didn’t help. What worked: I gave my boyfriend access to my car, switched him to the primary user, connected his phone to the digital key, switched me back to primary, and then I was able to successfully pair my digital key! I’m not sure why it worked but maybe I just needed to clear out my previous phone settings. I was able to drive my car with my phone for the first time in months today! Hope this helps!

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50 replies

Oct 3, 2024 6:56 AM in response to hwang9

Same issue, got an iphone 16 regular not max, can't use any of the digital key features anymore, can't lock or unlock or start the car, digital key installed ok into wallet but just 100% not recognized like car and phone just don't talk at all. It shows the digital key under my profile as existing and is in Wallet on iphone, but nothing, even on tray just nothing at all. Thanks apple, literally going to return this phone and use my old one instead as this was something I really like having more so than any new iphone 16 features.

Oct 3, 2024 1:09 PM in response to Stiian

Not so sure. I'm on iPhone 15 pro and when I upgraded to iOS18, my key stopped working as before. Prior to the upgrade, I could walk to the car and it would unlock and I could starts the car with no issues. Now, I have to pull up the key in my wallet, hit the unlock button, and then double table and face ID before I can start the car. It's definitely less useful than before. I'm regretting the update to be honest.

Oct 18, 2024 6:00 AM in response to vsn9

I tried this and it didn't work any better for me. I changed it from my wife to me as the primary user, this kills the digital keys and made me go through the setup process again, with me as primary my phone worked, then I switched back to her as primary which again required the key to be setup again and her phone then as primary was working again but sharing the key with me as a secondary and it works no better still.

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Why can't I add my BMW Digital Key Plus to my Apple Watch or iPhone?

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