Why can't I add my BMW Digital Key Plus to my Apple Watch or iPhone?

Hi,

I’m experiencing issues adding the BMW Digital Key Plus to both my Apple Watch Ultra 2 and iPhone 16 Pro Max after updating to watchOS 11. The Digital Key worked well on both devices before the update.

I have tried various methods, including deleting the BMW app and reinstalling it, removing the vehicle and adding it back to the app, and seeking help from the dealership. Despite my efforts, I still cannot add the Digital Key Plus. This function worked perfectly before the new update.

Each time I attempt to add it, I receive the message: "Cannot Add Car Key: There was a problem adding this BMW key to Wallet."

Please help!

Thank you very much.

Amy

[Edited by Moderator]

iPhone 16 Pro Max, iOS 18

Posted on Sep 24, 2024 10:58 AM

Top-ranking reply

Burt21

Level 1

14 points

Posted on Mar 14, 2025 9:23 AM

I had the same problem and was able to resolve it based on these comments, thank you! I had an iPhone 13 when I got my 2024 IX and when I upgraded to the iPhone 16 Pro Max I was unable to connect my new phone. I deleted the old phone and tried everything to get the new phone to connect. Even updating to iOS 18.3 didn’t help. What worked: I gave my boyfriend access to my car, switched him to the primary user, connected his phone to the digital key, switched me back to primary, and then I was able to successfully pair my digital key! I’m not sure why it worked but maybe I just needed to clear out my previous phone settings. I was able to drive my car with my phone for the first time in months today! Hope this helps!

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Why can't I add my BMW Digital Key Plus to my Apple Watch or iPhone?

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