Camera app crashing on my iPhone 16 Pro Max

I hope a fix is coming soon. I have the 16 Pro Max and have had this issue from day one. I really don't want to restore my iPhone and reload each app. Kinda defeats the purpose of restoring from a backup.

Same problem, but noticed not only does the screen turn black, and then crashes, but after a restart, the image quality is degraded and no sound for the shutter (Live turned off). 2nd restart fixes for awhile. And the image quality does not seem as good as on my old iPhone 15 pro.

I had the same issue I swapped my phone in twice finally my third iPhone 16 Pro Max works as intended. It has been four days now and the camera app hasn’t crashed on the old phone. The camera app would crash almost every 48 hours.

I feel like people are not reading this thread fully. Try turning off reduce motion, which fixed it for my wife. I never had it on and I never had this problem. Reboot daily in the morning. Don't rebuild from scratch or you will waste a lot of time. Wait for 18.1.

Oct 17 & updated IOS 18.0.1 on 16 Pro 512 GB has NOT resolved the crashing issue. Add to that, the camera's capabilities are a shocking disappointment compared to what I experienced with the 13 pro. Nothing pro about this model.

I have replaced my iPhone 16 pro Max 2 times, original and first replacement had the same issue. Both were setup from my previous phone back up. Original was a phone to phone transfer. First replacement one was from iCloud backup. Then got the 2nd replacement set up as new phone. It’s been a week and camera works fine without any crash.

Is apple going to ever fix this or start giving money back to the users experiencing this issue!?? Making a fortune selling new phones and not giving us a fix is crazy. Are they going to recall the phones? I returned one because of the issue and now stuck with a new one doing the same thing. New update didn’t fix anything nor the suggested factory reset. Why do the geniuses at apple act like the issue is non existent and keeping everyone in the dark???? I have gone and been dismissed at the Apple Store with my new phone, blaming me for downloading my backup from my old phone, causing the problem again. Apple should cut a check to everyone whose phone is defective.

Just wait for the 18.1 release. If that doesn’t fix the mess, Apple’s going to have a ton of ******-off customers trying to return their faulty, overpriced new iPhones. Watch as the 'mighty' Apple ship slowly starts to sink.

OK, not sure what that means? But you asked if Apple is going to do something about the issues some (not all, like me who has no issue with the camera on my 16 Pro Max) people are experiencing. And I asked if you had read past the first post as that is the post you responded to (not a glazing question) and I also told you that many have reported the software release coming soon, which some are currently testing, does indeed solve this.

But, you chose sarcasm instead. Go figure.

I am having the same issue, this is really bad, can’t take pictures, also the whole phone responsiveness is bad as well. Seems like every company is doing innovation and apple is moving backwards, this is the worst user experience I ever had, can’t believe it’s a 1200 USD phone and this many issues. Please fix it with a software update asap, Iphone is on ios 18.0.1

grahame_r wrote:

I upgraded from an iPhone 12, and used the backup from that to set up my new iPhone 16 Pro. So far I've found the iPhone 16 Pro painfully slow, sticky, the battery drains within 5-6 hours with minimal use and it gets very hot. And, of course, the camera is CONSTANTLY crashing. Disastrous. My old iPhone 12 was twice as fast and reliable as this 16 Pro. Why is Apple dragging their heals to fix or even properly acknowledge these issues?

As this is a user to user only forum, we can't speak for Apple or know what Apple is working on. I can tell you I have none of the issues on my 16 Pro Max or 16 Pro you or some of the other users are having in this thread. That means that only a subset of the people who own iPhone 16 Pro models have such issues. And when an issue doesn't affect ALL users, it takes time to determine the root cause. We've heard from several that for the Camera app crashing, who are testing iOS 18.1 that when released, it completely solves this issue. People just need to trust that Apple is working on issues as they are found and updates will likely be rolled out to solve them. This isn't different than any other year.

AMRosario wrote:

I’m curious how altering settings on the phone that Apple gives you full access to will void the warranty. What settings are you referring to that can void the warranty?

Changing a setting on one's iPhone cannot void one's warranty.

Without being too technical about it, modern devices are infinitely complex and a lot is going on under the hood. Both in the operating system and in the software within the chips themselves. Things happen in tiny fractions of seconds. So even if two devices are identical in hardware and run the same OS, they are unlikely to be identical in the user settings, apps installed, and usage. And even the temperature of the device can affect things. So if those 'things' that happen in tiny fractions of seconds happen in a certain sequence it can trigger a problem. Sometimes it just needs one thing to happen in a different sequence. It's called a race condition. Essentially if you have a sequence that is normally A-B-C, but for some reason B is occasionally slower than usual and it goes A-C-B, that might trigger something unpredictable.

While all iPhone 16s are not exhibiting the problem, it looks as though a significant number are.

For avoidance of doubt, I wasn't saying it a faulty batch. Just that if some phones have the problem and not others doesn't mean that the phones with the problem are part of a faulty batch. Although they could be. But if it was a bad batch I wouldn't have expected a reset and re-install to work unless the reset causes some update of something not part of the transfer-from-another-phone process, which is entirely possible. But the fact that you have to install apps from scratch on the app store leads me to think that is not the case.

I faced the same issue, the camera app crashed and blacked out multiple times and so far that happened to me 4-5 times in total and every time i had to restart the phone for it to function properly. I also faced some issues with Siri not responding at times for "Hey Siri" prompt on both apple carplay and phone, i had to turn off Siri and do the voice prompts again for it to function. I hope Apple rolls out a new bug fix IOS update soon and i am on IOS 18.0.1 right now.

My husband and I both upgraded from our iPhone 14s to the iPhone 16 Pro Max with 1TB of storage. Our college kids had much older phones, so we passed the iPhone 14s down to them, and they’re loving them just like we did. However, the iPhone 16 Pro Max has been a different story. I’m really glad I took my iPhone 14 on a trip in early September before we picked up the new phones on September 21.

Both of our iPhone 16s have had camera issues—mine from day one, and my husband’s within the first week. We thought the updates would fix the problem, but they haven’t. When you try to take a picture, the camera goes black, and no photo is taken. I’ve missed so many moments because of this. The same thing happens with video recording—it crashes, and only rebooting helps, but even then, it only works for half a day, if that.

We went to the Apple Store for help, but they were no use. They claimed we might have downloaded something corrupt and told us we needed to erase the phones and restore them to factory settings. They advised against using our backups, saying the problem might be there. I suggested using my iPhone 14 backup instead, and they said, “Oh, maybe.” Honestly, they offered fewer solutions than I could come up with myself.

[Edited by Moderator]