Camera app crashing on my iPhone 16 Pro Max

Having issue on my iPhone 16 pro max 512 gb when launching camera control from Lock Screen it’s crashing the camera app. Screen turns black and crashing. Also phone seems to be getting abnormally hot when playing games or recoding video for a short period of time. Anyone else experiencing these issues and wondering if it’s a software or hardware issue.



[Re-Titled by Moderator]

iPhone 16 Pro Max, iOS 18

Posted on Sep 26, 2024 11:33 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 8, 2024 5:21 PM

Worked with Apple Support. We tried reapplying the latest upgrade via my Mac and the phone in restore mode. Problem persisted a couple days later. I was advised the next step was to completely wipe the phone and reinstall everything from scratch, not from backup, as the culprit is likely somewhere in my backup. I did that over the weekend, took about 8 hours. It's been two days without the issue returning. I will continue to monitor.

401 replies

Nov 3, 2024 6:14 AM in response to torrey145

This problem is solved now. One thing I noticed was it seems to be more common to users that restored from old backups. So after a while I started noticing the problem didn’t occurred even before the upgrade to 18.1 and then when I finally did the upgrade it never occurred again so I would advise everyone to just do the upgrade and flag it as a defect if it occurs in any case; which I don’t think it’s will

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Camera app crashing on my iPhone 16 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.