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How to recover iPhone if I forgot my Apple ID and password?

My sister has Iphone Xs Max and she forgot her Id and password both. She has box and mentioned IMEI on that.

how can we recover her phone to start please suggest.


[Re-Titled by Moderator]

Posted on Sep 27, 2024 7:35 AM

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2 replies

Sep 27, 2024 7:37 AM in response to dheeraj13

This article tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple Account primary email address or phone number - Apple Support Typically an Apple ID is an email address you have used. If you are currently using a mobile device that is logged into your account, go to Settings and tap your name at the top. Look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.


This article outlines what to do If you forgot your Apple ID password --> If you forgot your Apple Account password - Apple Support


or go directly to this link --> http://iforgot.apple.com/


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. More detail in —> Activation Lockout Issues - Apple Community


If you still need help this page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support


Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


Sep 27, 2024 7:43 AM in response to dheeraj13

The Apple ID email is something only you would know. There is no way to recover the Apple ID email if you don't know what it is. Apple does offer some tips to help you find it.

If you forgot your Apple Account primary email address or phone number - Apple Support


Once you get the Apple ID, then you can reset the password:

If you forgot your Apple Account password - Apple Support


The only other option is to provide the original purchase receipt from Apple or Authorized Apple seller to remove the Activation Lock. The original box with the IMEI number will not help.

How to remove Activation Lock - Apple Support


If you are unable to use any of those options, then you may not be able to use the device.


How to recover iPhone if I forgot my Apple ID and password?

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