Has anyone had issues with their 16 pro max camera shutting down when you try to take a photo?
The only way to fix the issue is to restart my phone, but it’s only a temporary fix as it will randomly start again.
I cannot screen record it happening, because when the camera glitches, my phone stops working and freezes for about 5 seconds.
The phone is fully updated.
[Re-Titled by Moderator]
iPhone 16 Pro Max, iOS 18
I finished a call with Apple support. They ran a diagnostic test and found a hardware malfunction. The phone needs to be replaced.
I recommend calling into tech and asking for a diagnostic test. If they find the same hardware problem, you may need to get a new replacement.
It sucks since the phones are brand new, but I’d do it as soon as possible. Make sure you have apple care+ before calling in.
I finished a call with Apple support. They ran a diagnostic test and found a hardware malfunction. The phone needs to be replaced.
I recommend calling into tech and asking for a diagnostic test. If they find the same hardware problem, you may need to get a new replacement.
It sucks since the phones are brand new, but I’d do it as soon as possible. Make sure you have apple care+ before calling in.
I wanted to give an update for anyone who needs it.
I had the phone replaced at the Genius Bar.
The new 16pro max replacement actually had the exact same problems the following day. Replacing the phone did not solve the issues.
I was told it might be a corruption in my previous backup. I was told to factory reset my phone (keeping the esim) and not to download the backup upon start up.
Since doing this, I have not had the problems anymore. I’m not sure yet what the next steps are going to be to retrieving my backup without the malfunction.
I just wanted to update that factory resetting without uploading my iCloud backup has resolved the issues I’ve been having.
-The new issue is to figure out what is in the backup that’s causing the malfunctions in the 16pro max.
Try to force reset your iPhone as shown below ⇢
If a force restart is without success, make a reservation at your nearest Apple Store or Apple Authorized Service Provider to get in-person support. ⚛️
⇢ Genius Bar Reservation and Apple Support Options - Apple
Today, my phone also restarted by itself after trying to use the camera. That’s when I called Apple support.
You may have the same hardware malfunction they found in my phone. I have to get my phone replaced.
I am having the same problem. Called apple support today. Their steps to run a report that would log this issue begins with restarting my phone. As you know once the phone restarts the camera works fine for 1-1/2 days. The only issue logged was with my bluetooth. I had three choices at that point. Send my phone in to repair, express replacement BUT they charge you the full price of the new phone until the old phone is returned or make an appointment at an Apple store. I was told the techs at the store will repeat the testing and if come to same conclusion (a flaw with the hardware) the phone would be replaced.
Are you updated to the most current iOS 18.1? If no, update immediately.
Try clearing the RAM on your phone. This will resolve the issue. You can search on YouTube “how to clear RAM on iPhone 16” and follow the steps. I hope it helps.
I am also facing the same problem (shutting down camera). I went to apple store for tech support, they run the diagnostic and didn’t find any hardware or software problem. They recommended me to wait for next update and it will resolve. They made the note, if it will not be resolved with update then they will look further. It seems this problem is common and irritating.
I had mine replaced for this issue. Exactly same problem on the new one which took 12+ hours to restore. So a new phone will not fix the issue necessarily.
I missed getting a photo of a buck in my pasture because the photo app crashed. Also it jumps around from video to portrait when all I want is it to take a normal photo. It crashed when I tried to zoom in on the buck. This has happened more than once.
I have the same problem,and today when I wanted to use my camera it did the same thing and the phone restarted by itself
where can i find the phone numbers for communication.? also I bought it without apple care, I have a 1+1 warranty, one year from the store where I bought it and 1 year from apple if I'm not mistaken
What country are you in?
From greece
I have the same issue with my 16 pro max. I have to restart the phone every other time. Seems I need to call apple support as well.
iPhone 16 Pro Max Camera app crashes when taking photo
