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iPhone 16 Pro not turning on

My wife’s iPhone 16 Pro is not turning on. Several times I have had to push the top volume, bottom volume and then hold the right power button until the Apple came on. And it took much longer than 10 seconds and instead of it coming on by itself, the Apple would show only after I held and released the power button. Did she get a lemon or are others having this problem? She gets a new phone every year so this is not an operator error.

iPhone 16 Pro

Posted on Sep 27, 2024 5:04 PM

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Posted on Oct 3, 2024 6:54 AM

This happened again to my wife's iPhone 16 Pro. She could never get it to start. I tried 3 or 4 times with the force restart and it again would not start. I then plugged it in as a last resort, did the force restart a few time and finally it started. The battery was at 100%. It took quite a long time holding the start button after the volume up and down buttons for it to finally start. I will do a force restart on my iPhone occasionally and it never takes that long. She has had almost every iPhone since the 3G, so this is definitely not operator error.


I am responding here in hopes that it gets pushed to the top of iPhone questions in hopes that others may either respond that they too are having this issue and what the resolution is.

70 replies

Oct 17, 2024 7:09 AM in response to Lilisbuddy

I own an iPhone 16 Pro running 18.0.1 and have the same problem everyone mentions here. Every night, when going to bed, I plug my phone in and turn it off. The phone not turning on has happened twice, so it's inconsistent when it doesn't want to turn on. The up, down, and on always seem to work. It turns on with 100% battery, meaning it successfully charged overnight. Doing a reset to turn on a brand-new phone implies something is wrong. I don't know if it is hardware or software. Hopefully, Apple acknowledge and address the issue soon.

Oct 20, 2024 12:14 PM in response to Lilisbuddy

As the one who started this thread, I am wondering if those who are having the problem set up their iPhone 16's using the cloud versus the side by side method. I am not having the issue that my wife is having and she used the cloud backup to set up her phone, while I did the side by side. There is an article about other issues with the new phones that may be related to the cloud setup, though the phones not starting was not one of those mentioned.


https://www.macrumors.com/2024/10/18/iphone-16-pro-restart-bug/

Oct 22, 2024 3:51 AM in response to Kateboo

It might take a dozen two dozen or three dozen times maybe even 50 or 100 times (my last time it took at least 50) but it did come on you have to do the hard reset quick volume up quick volume down hold the power button. Hold for about three seconds maybe five nothing happens do it again. My phone is set to charge to 90% as soon as I saw that that was a possibility. And the problem reoccurred. Three times this has happened to me twice I’ve gone to Apple support. And twice they have essentially said we got nothing for you. The best they gave me was delete and reinstall all software that is set your phone up as a new phone. So today after I get done work run all my errands. I’m gonna sit down for the hour and a half. It’s gonna take the back up the phone to my computer and try that. Sorry Apple that’s a lame *** answer.

Oct 24, 2024 5:10 AM in response to Lilisbuddy

My NEW iphone 16 has had issues turning on as well. I've had to force restart (vol up vol dn, press and hold power button for 10 + sec) several times to finally turn on. 100% charge. First time I've ever had this issue with any iphone through the years. Initially, I thought that it was a power cord or charging pod and that the phone had no power. But now that I have read these comments I'm thinking that it's a manufacturing issue. Hopefully it's a software correction Apple can make in the near future and not a hardware issue. Thanks to all for helping me gain perspective on this one!

Oct 24, 2024 12:24 PM in response to Lilisbuddy

This happened to me repeatedly. Three times. Spaced out by about five or six days apart. It started about a week and a half after I got the phone in Early Sept as a preorder. I happen to have an Apple Store near me so first I used a chat help. They gave me the hard reset solution. First time it took about 12 or 13 tries. Second time took over 50. Third time I did it for about 45 minutes on and off. I think it took in excess of 100 times maybe 150 times. But it did come on. I brought it back to the Apple Store and they told me that I had to delete everything and reinstall the software in order for them to determine if it was hardware or a software problem. This I did and it reoccurred. I went back to Apple Store got a replacement 16 Pro and after a nightmare losing I my phone number for a day with T mobile not able to sort out how to fix it, due to the terrible tech I got from Apple. now I have my phone working again. I’ll let you know if the problem occurs. But I had to go to the Apple Store and get a new iPhone 16 Pro.

Oct 28, 2024 6:11 AM in response to Lilisbuddy

Your device may be in dfu-mode(device firmware update). Conmect your device to a mbp. The system may ask you whether it should reset your device, or tell you to download some extra software (also look underneath the running window). Tick the reset button. The system will do the rest. If this does not provide the solution for you, you may have to make an appointment with the genius bar at the nearest apple store.

Oct 31, 2024 1:17 PM in response to Lilisbuddy

So it has been a while since my wife's iPhone 16 pro has needed the forced reset, so I thought that maybe IOS 18.0.1 or 18.1 had fixed the issue. But that was until yesterday when once again it took over 30 tries to force restart and it finally worked when instead of it not being connected to anything that I plugged it into my iMac M1 and was able to get it to force restart after 3 times. Then today, the same thing happened. Normally my wife will unplug it and try to start it. When all fails, she brings it to me. So today we went to the Apple Store without an appointment. They gave us an appointment for about an hour later. After running several diagnostics that did not fail, we again discussed how and when it fails. The common denominator is that when it fails to start, it has been on optimum charge all night and is at 100% when we finally get it to force restart. Apple went into a long dissertation about why the phone should not be charged all night and that it should be LEFT ON, NOT OFF. They also turned off optimize charging to so that it would charge faster when needed to be charged. We will give this a try, but on the one hand, I think this is just fast talking, I have not had the issue with my iPhone 16 Pro received the same day, but I also do not turn my phone off but maybe every week or so and then turn it back on. Unfortunately I do not believe that Apple reads these posts, but if there is any merit to what we were told at the Apple Store, then they should certainly put out a bulletin on how iPhone settings should be, and whether or not it is recommended to be turned off at night. This is just my 2 cents, but since I started this thread, maybe it is worth an extra 5 cents :+)

Oct 20, 2024 3:34 PM in response to Lilisbuddy

You asked how those with problems initially set up their phones. Both iPhones 16 Plus were set up by the side-by-side method. The one at 18.0 would not boot up after an overnight shutdown and fully charged up. Not using MagSafe. Using a regular cord method. It took me about two dozen force restarts over a 4 hour period to finally one worked. That phone was shut down for the first time today, because we had no important tasks on it, and I updated it to 18.0.1 when it was 80% charged. It booted up normally afterward. I have set both phones to an 80% max, as I am trying everything to prevent another failure - I doubt Best Buy repair can fix it, and the nearest Apple Store is a 3 hours drive. The 2nd iPhone 16+ survived the update, but once when I was in the middle of something it instantly shut off and then rebooted by itself. These are my 4th sets of iPhones and I have never had any problems with prior models. I hope this can be a software fix and not an endemic hardware problem. Toms Guide mentions other problems, but not this not booting problem. I am unsure if I should go to Apple Support or to the cellphone carrier to kick this issue upstairs, but how can I do it with currently working phones?

Oct 26, 2024 1:27 PM in response to Lilisbuddy

It is a lemon. Back the phone up to a computer. Do an encrypted backup. Then wipe the phone and reinstall the software new. Then go ahead and restore your phone using your encrypted back up. And when it happens again, and it will take the phone to the Apple Store And or if they’re not close, call Apple and tell them to send you a new phone. That’s what I had to do. And I’m still not sure the new one is going to work properly. i’ve only had it a couple days.

iPhone 16 Pro not turning on

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