iMessage thread stuck on satellite

A friend entered an area with no cell service so her iPhone 15 went into satellite mode. Her and I text(iMessage) a few times while she was using satellite. Ever since, the thread states that she is connected “only by satellite” which isn’t the case. She has been back on 5G and wifi etc. So now the only way I can send her a text is by turning off iMessage, typing and sending the message (SMS) and then I turn iMessage back on. She does not have issue messaging me. Anyone know what this is about or how I fix it? Thanks.



iPhone 13, iOS 18

Posted on Sep 28, 2024 8:22 PM

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Posted on Oct 3, 2024 6:16 AM

Solved it. This is what we did. First, apple had me reset ALL settings on my phone. That did nothing (other than required me to literally have to put all of my original settings back manually one by one which was super annoying). Then they had her turn location services off for a bit and then back on. Did nothing. Then they had her reset her network settings. Did nothing. So then I deleted our entire conversation, deleted it from recently deleted. I deleted her contact. Put her contact in brand new. Still the same. BUT..... then she did the same exact thing. As soon as she deleted the conversation and then from recently deleted, everything immediately went back to normal. So I think somehow the message thread was somehow holding the satellite information or something. And by deleting it completely it must have released it. Try that out!

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42 replies

Oct 3, 2024 6:04 PM in response to bjs19781978

Sorry if my fix doesn’t work for you. My gut feeling is that the issue isn’t with iOS but with the iMessage backend. I probably just got lucky in that signing out and back in reset the value on my account on Apple’s servers telling others that I was in satellite mode.


If you haven’t already, use the Support app to get Apple to notice this problem. Odds are you’ll have to escalate to at least tier 2. If enough people contact them about this they’ll be more likely to push a fix.

Oct 5, 2024 8:36 AM in response to bjs19781978

Same thing here. Only one contact is affected, but of course it’s the person I talk to the most.


It claims he’s connected to satellite but he’s not and never has been. I’m unable to call/Facetime/send media and messages have a character limit but things are normal on his end. Also, he uses a 16 Pro and everything was fine until I updated to iOS 18. (iPhone 15 Pro Max).


I spent hours with Apple yesterday with no help. We have both reset phones, reset network/location settings, logged out/in as stated in this thread, updated software to 18.0.1. Unwilling to delete the thread.


Apple…help!


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iMessage thread stuck on satellite

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