iMessage thread stuck on satellite

A friend entered an area with no cell service so her iPhone 15 went into satellite mode. Her and I text(iMessage) a few times while she was using satellite. Ever since, the thread states that she is connected “only by satellite” which isn’t the case. She has been back on 5G and wifi etc. So now the only way I can send her a text is by turning off iMessage, typing and sending the message (SMS) and then I turn iMessage back on. She does not have issue messaging me. Anyone know what this is about or how I fix it? Thanks.



iPhone 13, iOS 18

Posted on Sep 28, 2024 8:22 PM

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Posted on Oct 3, 2024 6:16 AM

Solved it. This is what we did. First, apple had me reset ALL settings on my phone. That did nothing (other than required me to literally have to put all of my original settings back manually one by one which was super annoying). Then they had her turn location services off for a bit and then back on. Did nothing. Then they had her reset her network settings. Did nothing. So then I deleted our entire conversation, deleted it from recently deleted. I deleted her contact. Put her contact in brand new. Still the same. BUT..... then she did the same exact thing. As soon as she deleted the conversation and then from recently deleted, everything immediately went back to normal. So I think somehow the message thread was somehow holding the satellite information or something. And by deleting it completely it must have released it. Try that out!

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42 replies

Jan 5, 2025 4:57 PM in response to bjs19781978

Hello! I’m an iPhone 14 user got my phone like 4 months or less ago. My phone keeps entering the satellite mood for what reason I don’t understand because it does that when I’m home where the sim network is really good and no one’s network has ever been disrupted. At first it went into satellite and I updated the phone to iOS 18. Something and then this time it did the same, I tried updating again since there’s a notification for an update but the update took 2 days showing’verifying update’ and i couldn’t use the phone since you can do nothing with the screen. I only have to use WiFi so this makes navigation hard for me since I’m somewhat new in the area and I can’t use my phone normally which is beginning to annoy! I’m so confused and I don’t know what to do. School is starting soon and the phone has my bus ticket and can only access those while connected to the internet which I’m an able to do. Please help me out 🥹

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iMessage thread stuck on satellite

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