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User profile for user: Cloveeee
Cloveeee Author
User level: Level 1
19 points

iPhone 16 Pro trouble editing Live Photos

First if anyone reading this is considering upgrading to the iPhone 16 pro … don’t. More issues in the first 5 days than I’ve had in years with an iPhone 11 (yes, 11!)

When editing photos, I am not able to edit if I have changed the key photo of a Live Photo. The photos app completely shuts down after a few seconds and doesn’t save any changes you may have made. Reached out to apple support, after hours of diagnostics, I was told there was no issue. Brought it to T-Mobile where I bought the phone, they determined that phone was a lemon and gave me a new one. So I’m on my second iPhone 16 Pro within five days and still having the same issue - not being able to edit Live Photos if I change the key photo. The battery also dies, can’t get through a full day without having to charge it. so so so so so disappointed.

iPhone 16 Pro, iOS 18

Posted on Sep 29, 2024 6:49 AM

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User profile for user: rimforsajonas
rimforsajonas
User level: Level 1
39 points

Posted on Oct 11, 2024 3:59 AM

I also experience this problem.


To be more specific. For me changing the key frame of a live photo actually works, but if I right after having changed the key frame, try to hit the "Auto adjust" button the Photo app dies (instantly! not within a few seconds as you describe).


If I go back to the photo and revert the key frame change, the photo can be edited again. And here comes a few other interesting findings:


  • If I open a picture taken with my iPhone 16 Pro from my old iPhone XS, guess what!? the problem is there too! The photo app crashes. I'm running iOS 18.0.1 on both phones.
  • If a take a photo with the iPhone XS and edit it on the same phone the problem is not there
  • If a take a photo with the iPhone XS and edit it on the same phone the problem is not there. If I open iPhone XS-photos on my iPhone 16 Pro the problem is not there
  • And guess what (again)!! If I open a photo taken with the iPhone 16 Pro on my Mac Mini (running Sequoia), the Photo app crashes immediately when I try to change the key frame.


Hence... The problem lies in the photos that the iPhone 16 creates. The camera produces photos that are corrupt in some way, or it has a data structure that cannot be interpreted by the photo apps on iPhone and Mac.


I'm a 1000% percent sure of that we are not just a few having this problem, and even more sure of that Apple knows that the problem exists....


I have reported the issue to "feedback.apple.com".

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User profile for user: Amylynchbrown
Amylynchbrown
User level: Level 1
20 points

Oct 18, 2024 6:16 PM in response to Cloveeee

I had the same problem. Spent 3 hours in the Apple Store. Tried several different phones and they all had the same problem. Try editing a photo after changing the initial photo in live and it would crash. I checked the display phones and they all did it too. Determined that the phones with the 18.0.1 all had the same exact problem. I ended up just returning the phone and going back to my old SE for now.

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User profile for user: oswaldo185
oswaldo185
User level: Level 1
14 points

Dec 2, 2024 1:05 AM in response to Cloveeee

It is very frustrating because this seems to be an issue for many and I cannot find a way to fix it. I cannot modify any picture taken with my iPhone now. The live option does not work (it is frozen), when I try to edit the basics (lighting, contrast) the app does not allow to save the changes, there is an error message. Such an expensive phone and it is not working as it should!

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User profile for user: kazcoo
kazcoo
User level: Level 1
14 points

Dec 2, 2024 2:18 AM in response to Cloveeee

Me too. Apple need to sort this photo editing issue out, my photo app also keeps crashing, I can’t edit any Live Photos at all, I have to duplicate a single in order to edit anything. Tedious, and not like Apple to release a sub par product. These phones aren’t cheap, do I really need to revert to an older model after spending nearly £1000 on an iPhone Pro?!

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iPhone 16 Pro trouble editing Live Photos

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