iPhone 16 Pro trouble editing Live Photos

First if anyone reading this is considering upgrading to the iPhone 16 pro … don’t. More issues in the first 5 days than I’ve had in years with an iPhone 11 (yes, 11!)

When editing photos, I am not able to edit if I have changed the key photo of a Live Photo. The photos app completely shuts down after a few seconds and doesn’t save any changes you may have made. Reached out to apple support, after hours of diagnostics, I was told there was no issue. Brought it to T-Mobile where I bought the phone, they determined that phone was a lemon and gave me a new one. So I’m on my second iPhone 16 Pro within five days and still having the same issue - not being able to edit Live Photos if I change the key photo. The battery also dies, can’t get through a full day without having to charge it. so so so so so disappointed.

iPhone 16 Pro, iOS 18

Posted on Sep 29, 2024 6:49 AM

Top-ranking reply

rimforsajonas

Level 1

39 points

Posted on Oct 11, 2024 3:59 AM

I also experience this problem.

To be more specific. For me changing the key frame of a live photo actually works, but if I right after having changed the key frame, try to hit the "Auto adjust" button the Photo app dies (instantly! not within a few seconds as you describe).

If I go back to the photo and revert the key frame change, the photo can be edited again. And here comes a few other interesting findings:

If I open a picture taken with my iPhone 16 Pro from my old iPhone XS, guess what!? the problem is there too! The photo app crashes. I'm running iOS 18.0.1 on both phones.
If a take a photo with the iPhone XS and edit it on the same phone the problem is not there
If a take a photo with the iPhone XS and edit it on the same phone the problem is not there. If I open iPhone XS-photos on my iPhone 16 Pro the problem is not there
And guess what (again)!! If I open a photo taken with the iPhone 16 Pro on my Mac Mini (running Sequoia), the Photo app crashes immediately when I try to change the key frame.

Hence... The problem lies in the photos that the iPhone 16 creates. The camera produces photos that are corrupt in some way, or it has a data structure that cannot be interpreted by the photo apps on iPhone and Mac.

I'm a 1000% percent sure of that we are not just a few having this problem, and even more sure of that Apple knows that the problem exists....

I have reported the issue to "feedback.apple.com".

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35 replies

SBIT68

Level 1

26 points

Dec 12, 2024 2:29 PM in response to lynnor32

How did they solve the issues?

Sep 29, 2024 6:57 AM in response to Cloveeee

I have no such issues with my iPhone 16 Pro or iPhone 16 Pro Max. The battery on both phones is nothing short of amazing and to see, I just opened a live photo and had absolutely no issues editing it.

To suggest no one should buy one of the new iPhone's because you seem to be having an issue, when millions upon millions of them are now out in the wild is ridiculous.

lynnor32

Level 1

20 points

Nov 30, 2024 6:46 AM in response to Cloveeee

Hi I got mine resolved by a lovely guy called George at apple support. We videos what was happening and sent the video to technical and they fixed the issue.

The calendar was also having an issue when I was using the search feature to look for events I had put in it was coming up with no results even though they were there. George also talked me through adjusting the settings and this is also now resolved.

good luck everyone x

Urierel

Level 1

8 points

Dec 13, 2024 9:16 PM in response to Cloveeee

I am trying to edit a live picture and I receive a notice there was an error please try later. And it is since yesterday even after restarting the iPhone 16 pro max a couple of times .

do not allow me to change anything in the original photo !

any ideas?

lynnor32

Level 1

20 points

Dec 12, 2024 3:03 PM in response to SBIT68

video’d what was happening and sent them the file.

iPhone 16 Pro trouble editing Live Photos