Hi there
I’ve been hacked on an old apple account that I don’t use, I keep getting emails saying my password been changed! I’ve reset the password via email then it asks for me to answer security questions that are in Chinese😡 is there anyway to change the security questions or even delete the account.
[Re-Titled by Moderator]
If it’s an Apple Account you don’t use, didn’t enable two-factor authentication, and — given the usual pattern for these takeovers — potentially reused a password, it’s effectively no longer your Apple Account, and you likely won’t be able to recover it.
You’re left to ignore it, as it is no longer yours.
Unfortunately, if the Apple Account is associated with Activation Lock somewhere, you’ll want to provide proof of ownership to Apple and get those devices relocated to an Apple Account you do use and do have secured.
If there is payment information associated with that Apple Account, revoke that, too.
Enable two-factor authentication on the Apple Accounts you do use, use unique passwords (password reuse is doom), and review any issues reported in the Apple security recommendations.
If it’s an Apple Account you don’t use, didn’t enable two-factor authentication, and — given the usual pattern for these takeovers — potentially reused a password, it’s effectively no longer your Apple Account, and you likely won’t be able to recover it.
You’re left to ignore it, as it is no longer yours.
Unfortunately, if the Apple Account is associated with Activation Lock somewhere, you’ll want to provide proof of ownership to Apple and get those devices relocated to an Apple Account you do use and do have secured.
If there is payment information associated with that Apple Account, revoke that, too.
Enable two-factor authentication on the Apple Accounts you do use, use unique passwords (password reuse is doom), and review any issues reported in the Apple security recommendations.
If it has been compromised to the extent that you claim, you probably won't be able to convince Apple that you yourself aren't a scammer/hacker trying to fool them into giving you control of an account. You are welcome to contact Apple and see if they have some kind of watch list which might result in them locking it.
Refer to this page for Apple Support features ➔ Contact - Official Apple Support
Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.
This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support
What should I do if my Apple account has been hacked?
