Unable to receive or make calls from iPhone post iOS 18 update

I just started having this issue. I updated to iOS 18.4.1 and now most calls can't connect. I try to call and as soon as it connects, it disconnects. The recipient sees my call come in, but then it disappears before it actually rings. Same thing when people call me: I see the call come in, can't hit the answer button, then the call disconnects.

I've restarted the phone twice - no fix.

Verizon had me reset my network settings - no fix.

Verizon make some changes on their side (and promised it would be fixed) - no fix.

It is really frustrating to not see any solutions to this thread, considering how many people are having this issue.

I upgraded to iOS 18.5 on my iPhone 13 Pro 4 days ago. Since the update, I can’t receive incoming phone calls or voicemails. They do not show up in recent calls and I do not see any new voicemails at all. Turning my phone on and off again works temporarily (with a window of 5 minutes to 2 hours, most often only 5 minutes before I have to turn it on and off again). I have reset my network settings, focus is turned off, block unknown callers is turned off, and Apple diagnostic showed no issue. If my phone is off and someone calls and leaves a voicemail, I receive it once I turn my phone on.

Verizon told me it is a software issue and that they can’t do anything on their end, and that the issue is caused by this update. I know it is.

My phone is useless now and I can’t receive calls. This is affecting my business. I was told that I’d have to purchase a new phone to fix this issue. Why do I have to pay for a problem with apple’s software? I would expect the phone and software to work as intended and advertised.

I have tried everything except restoring my phone to factory settings. Does anyone have any ideas what else to try?

its an apple software issue, not carrier signal issue

Same issue as of 18.2.1 (and 18.3) on iPhone 16 pro max. Incoming calls are immediately dropped.

The basic functionality of a phone stopped working. Thx Apple :-(

Is anyone also experiencing inability to reply to SMS texts since updating to the latest iOS 18? This accompanied with not receiving calls has rendered my iPhone 13 useless. I only receive voicemails and iMessage texts.

jippyjay

Hi… issue is not with SIM … how come the SIM which is working fine before ios 18 and not working after ios 18 update . Not possible.. issue with device only . They have sent bugs intentionally with the update for iPhone 13 so that users buy new iPhones.

Hi… Actually Apple is least bothered about this… I have called them and chat with them so many times. Also they have gone through many tests . But they are unable to resolve .

can anyone help and share any details of Apple support. So that I can contact higher authorities?? Please share. Thanks

I am facing similar isssue, as in call fails many times and that call doesn’t get registered in Call history. So sometime when some unknown caller calls, and call fails, I don’t have option to call back as that number is not registered in call history

Having same problem. Since IOS 18.1

cannot make calls or send messages.

I can receive both. Reset Network settings and phone worked once but then not possible… have tried all suggestions on Apple help pages

I’m having all kinds of issues with trying to make a call and having the call connect since downloading the update. I wasn’t planning on downloading this update yet, but my phone did it automatically.

I have this issue as well, I think Apple is not interested in addressing this issue since it’s in older phones only . In my iPhone 12 all calls fail , I mean WhatsApp calls , FaceTime calls , carrier calls etc., I don’t know when I can make a call because all of a sudden it gets disconnected with call failed and then only after 10-15 mins I might be able to make a call again.

Anyways I waited for 2 months now , I am switching to android this week. My mom’s Motorola is wayy better than this ****** iPhone. So I think it’s time to switch.

Hi… Now it started on WhatsApp call also (CALL FAILED .. CALL FAILED.. CALL FAILED ) … Apple is not responding at all. Do anyone is having escalation matrix for Apple..

tried to called there customer care, but after few checks and 2-3 days of waiting . They again said it’s a carrier issue??? Seriously?? Network is showing perfect, no issue at all, they they don’t want to listen.. anyone please share matrix. Thanks

Pole has intentionally done that with lower iPhone variants … there is no issue in iPhone 14 and above .. only iPhone 13 and lower variants are getting the same issue.. Moreover, apple care doesn’t bother about it, they only reply that its carrier issue…

This is not a carrier issue I am pretty sure because I faced this on WhatsApp calls , FaceTime calls as well. I tested multiple times in flight mode with only WiFi on, even then it’s the same . They did it intentionally for older devices only I guess . Forcing us to upgrade .

No they haven’t. Have you taken a moment to read entire thread this issue happening with iPhone 16 pro max as well with new IOS,

nothing to do with having to make you wanna buy a new phone or upgrade..