Level 1

123 points

Can no longer open Passwords in iPadOS 18

I can no longer view my saved passwords on iPad Air running OS18. The Passwords app prompts for touch id and opens a blank white screen. I have tried restarting iPad multiple times. I have tried turning password sync on and off multiple times. I have tried opening passwords from the system menu. Although the system menu indicates there are more than 200 passwords in the file, I can see none of them. Passwords to do appear in the app on iPhone.

iPad Air, iPadOS 18

Posted on Oct 3, 2024 4:57 PM

Top-ranking reply

WibbleBobble

Level 1

8 points

Posted on Mar 31, 2025 2:00 PM

There were no eclipses (...) on my page, so Chuck Konfrst's instructions would not work for me. The only thing that worked was to a) Delete the Password App, b) Fully power down my iPad and reboot, c)Visit App Store and re-download Password App - and it all worked again. What a time-wasting and frustrating palaver!!

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41 replies

Nov 10, 2024 7:29 PM in response to badabing_qc

I’m on public beta version 18.2 and still dealing with this issue. Please make it stop.

Nov 12, 2024 4:14 PM in response to Chuck Konfrst

Thank you so much! This was an easy fix that I never would have thought of on my own.

j9andme

Level 1

12 points

Nov 19, 2024 5:10 PM in response to Chuck Konfrst

Thanks…worked!😎

Tegwyn

Level 1

29 points

Nov 28, 2024 8:48 AM in response to 6x6

I have the 18.1.1 and it still does that. Chuck's fix works but surely Apple tech can correct this. It was working just fine until the updates. Don't fix what is not broken.

Dec 12, 2024 12:32 PM in response to pjstarich

Chuck’s fix worked. Thank you Chuck…

Dec 14, 2024 6:22 PM in response to Geebee829

Hi Geebee829, the three dots … are in the centre at the top of the screen, not at the right hand corner . 😊

Bk4422

Level 1

8 points

Dec 19, 2024 11:45 AM in response to Seahorse583

are the 3 dots on the screen after I click on the Password Keys icon? I don’t see them and cannot get to my,passwords.

jtitan

Level 1

19 points

Dec 20, 2024 10:38 AM in response to Chuck Konfrst

What does this mean? what 3 dots? I am on an iPad, are you talking about a new window in the passwords app? it is just a blank screen

Dec 20, 2024 3:02 PM in response to pjstarich

This is exactly my problem.

Nickkdx

Level 1

12 points

Dec 21, 2024 3:48 AM in response to Chuck Konfrst

Thanks for that, worked for me👍

walt0529

Level 1

8 points

Dec 28, 2024 10:31 AM in response to Chuck Konfrst

I don't have 3 dots, I only have wi-fi and date at the top, apple doesn't see the problem?...

Jan 28, 2025 9:04 AM in response to julianfrombraggcreek

Thank you Julian!

Jan 28, 2025 9:10 AM in response to julianfrombraggcreek

Again, thank you, and thank you, Chuck!

LisaPisa

Level 1

8 points

Jan 31, 2025 5:11 PM in response to julianfrombraggcreek

Sadly it did not work for me.

Feb 7, 2025 3:16 PM in response to rtoast

Thank you. This worked for me.

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Can no longer open Passwords in iPadOS 18