Bank balance widget not available on my iPhone 13 Pro Max after iOS 18 update

I had the same problem as many of you, This was the response I just received from my bank. It’s not a solution but I hope it’s helpful.

From Bank:

I am sorry to hear that the St George Bank Widget disappearing after updating your iPhone to IOS18 has been a poor experience for you. 

Customers who have a quick balance widget set up and upgrade to iOS18, no longer have access to their widgets as the widgets are not retained upon upgrade to the new iOS. 

Customers who have upgraded to iOS18 and wish to create a widget, do not have the ability to do so. 

Unfortunately the quick balance widget is not supported for customers using iOS18 nor is there a workaround to reinstate customers existing balance widgets.

Customers can still access quick balance as an alternative option via the bank mobile banking app.

We acknowledge that this outcome isn't what you were seeking, and I apologise that we aren't able to accommodate your request.

The issue is the « Require Face Id » function, to open the app. If that is turned on, the widget goes away. 2 superb features in my view, however incompatible with each other at the moment.

The first thing is confirm with your bank’s support team their widget supports iOS 18. The support team may also be able to assist with enabling the widget. If they can’t help, post a reply and I can try to assist with enabling the bank’s widget.

susieoregon wrote:

Defend the apple! Lol

i want my credit union widget back. Apple can fix this and they have way more resources than my credit union.

no need to defend them. They are fine.

Apple can't fix it. The widget is from your Credit Union. If they didn't update for the iOS version you are now running, ONLY they can bring it back.

No one is defending Apple. You are simply blaming the wrong entity.

Garbage_Gracie wrote:

So it’s the banks fault? It says the widget is on but I can’t put it on my phone. Then I checked and it says iOS 14.0 or later so I’m still confused

I can't be Apple's fault. Apple doesn't own your bank, nor the widget for your bank. If you can't add it to your phone, you need to contact your bank for help. Apple has NO control over their widget.

susieoregon wrote:

Apple could make it work if they wanted to and the choose not it. They could revert whatever settings they changed for the new update back so the widgets work again.

you defending a huge corporation who has MASSIVE amounts of power is not a good look. But whatever. I’m done with this.

You are ABSOLUTELY, UTTERLY, COMPLETELY WRONG. Apple cannot make a 3rd parties ANYTHING work. Again. Apple doesn't own the bank. Apple doesn't own the code for the widget. Apple could be sued if they attempted to do anything with software they don't own. Apple ONLY hosts the platform for the bank to make their products work on. If the bank hasn't made their widget compatible with iOS 18, that's 100% on them and Apple has no control or ability to effect change for their widget.

And I'm not defending Apple at all. You have an expectation which is simply unrealistic and wrong.

Instead of complaining here on this user to user only forum, why aren't you complaining to your bank? Complaining here, or even to Apple is a waste of your time.

Many banks have stopped updating their widgets because so few bank customers installed and used the widget. Please inquire from your bank’s support team if they are supporting their widget.

Have you contacted your credit union to inquire about their widget? If it’s Apple’s fault, why are so many widgets from big bank working? Maybe they don’t even know their widget is broken, so they can fix it.

Capital One works just fine, Discover works, BoA works, and US Bank works. Many banks don’t even offer widgets, American Express, Chase, Wells Fargo and Citibank. The last 3 are 3 of the 4 largest banks in the US. BoA is the only bank of the top 4 that offers a widget. Apple doesn’t even offer a widget for their own Apple Card. What does that tell you about the popularity of banking widgets? Maybe your bank just abandoned it? How do you know if you don’t ask?

My Capital One widget works, my Discover card widget works, BOA widget works and I can go on an on.

If your widget is supported, it’s not Apple. It’s the developer of the widget (your bank) that stopped supporting a feature you like.

So for those with the nab app there is a way to see your balance without logging in. In your nab app settings, turn on quick view. Follow the prompts till its set up. Shut down the app. Click on the app again but don’t log in. Swipe left instead of logging in and it will show your balance. That’s the best replacement that I can find instead of the widget

Martin DM wrote:

"all things that anyone can do but many don’t want to search and just want someone to give them the answer so they don’t have to bother finding it themselves."

Another example of the blame everyone else except apple approach.

In response to this particular issue of certain banking widgets disappearing with the update, where's the documentation for that? Let me guess, it's not up to apple to write that documentation.

However, apple know which apps won't work with the updated IOS, after all, they administer them through the app store and they have all the data from our phones to see which apps work and which ones don't. Yet when it comes to looking for the disappeared app, you don't get anything on the phone telling you that the app/widget you used to have on the phone, that it isn't there anymore.

Sorry, but NOPE. Do you think Apple is going to test every one of the now OVER 2,000,000 apps they "host" in the App Store to determine whether all their features work with the iOS version? Of course they don't. They instead send the Application Protocol Interface (API) to the app developers and it is 100% their job to ensure their apps and features work with iOS. If a feature doesn't work, it is not Apple's responsibility to inform you that a 3rd party app, one they don't own, nor do they have any legal right to do anything with the code in the app, doesn't work any longer.

You are unfortunately misinformed and trying to place blame where it doesn't belong.

You are assuming facts that aren’t in evidence. Apple has an entire program for developers. Developers include banks that develop apps internally and companies that specialize in financial apps and cater to small and medium size institutions.

Developers have private forums similar to what we consumers have here. The difference is Apple Software engineers and support staff regularly post and assist with programming issues etc. Apple makes available extensive testing labs for the developers to test their software on many different devices and operating systems. This helps developers find bugs before their app is released to their customers.

Developers get advance copies of new iOS upgrades months in advance, so developers can make necessary updates to their own apps.

Apple does not maintain lists of apps that will work or not work. That rests solely with developers. Apple administers apps nothing like you imagine. They investigate consumer complaints and violations of terms and conditions of the App Store.

If and when an app is available to the public is almost totally under the control of the developer. A developer can wake up one morning, log into their App Store account and stop all distribution of the app in the blink of an eye. Apple is only aware after it’s done. The developer needs give no advance warning or explanation. This is all laid out in the terms and conditions.

Anyone that has developed apps for the App Store knows how it works. Your bank pulled the app. You don’t like it, but rather than voicing concerns to your bank, the one entity that can rectify your concern, you attack what you perceive to be the big bad corporate giant that somehow decided to pick on your bank. That, sir, is a fantasy.

I worked in the finance field, I know app developers, I know people in IT departments, I know people who sit on the BoD of major banks. When I see a product disappear, I ask questions. For example, Citi Bank used to have an iPad app, when it was no longer compatible with an iPad OS update. Citi discontinued it, so they no longer had the expense of updating, continued development, providing support for a product that wasn’t be utilized by enough customers.

Why does any company discontinue a product? There literally are dozens of reasons and I’ve only named a few and provide one specific example. But if you’d like me to go more in depth, I’d be happy to.

ANZ & St George widgets not available after ios18 update. Frustrating as they were very handy.

I’m having the same problem. That was the most handy feature that I use the most often on my iPhone and I miss it. I tried contacting my credit union about this and have not received any response either.