Bank balance widget not available on my iPhone 13 Pro Max after iOS 18 update

Just updated this week and have lost all widgets including NAB and Defence Bank (Elders and a bunch of others). Disheartening to read this thread that neither Apple nor other players seem interesting in fixing this. I really relied on the quick balance when at a checkout to do a quick (!) double-check before tapping.

Same here with ING, how frustrating!

I had to update to iOS 18 as suddenly no Bluetooth device would connect with my iphone anymore, including my car. Updating it solved that problem…

Can’t wait to get a Tesla phone! Maybe one day 😆

its not that simple as blaming someone other than Apple. The widgets worked before Apple changed something and now they don’t. Apple have made changes many times to make their own product offerings more enticing and easier to use than others. And for all the hype about usability of iPhones, they still can’t tell you that the feature you’re looking for has been moved somewhere else in the interface or even removed completely. Which explains why these forums are so full of posts. And since apple don’t pay the posters here, shows you how much they care about your user experience.

Well to be fair…the developers for the app are responsible for updating their apps to continue to work with new iOS versions. This is going to be true even if it wasn’t Apple….if you as a 3rd party developer want your app/widgets to work with with the OS/iOS of any given device you have to ensure that you continue to update to continue working with the most recent update.

And as far as changes in the iOS….name an OS that NEVER changes their layout/features/looks. You can’t. If they never changed anything people would complain that it’s boring and they never offer anything new or exciting or innovative (or whatever other word you want to plug in). Complaints for things like change are typically by those that don’t like change and feel like if it isn’t exactly like you were used to it is terrible. Example would be the photos app changes…people that complained about things not being where they are used to and claimed it was unusable (which it is not unusable. It’s just different than what we were used to before. You can absolutely customize how it appears, you still have access to every action you had before iOS 18, it is in fact still usable. I say this not loving or hating the new version of the app. I just didn’t get over dramatic about having to adapt to the new version).

This is a user community….why in the world would any of use be paid to post here? The vast majority of us are not Apple employees and only assist using the info that is actually readily available to everyone…the online manuals, the online support articles, internet searches associated with the question asked…all things that anyone can do but many don’t want to search and just want someone to give them the answer so they don’t have to bother finding it themselves. The paid employees would be those that actually work in the customer service teams and various departments that you contact directly via the Support App, phone call, text or physically going to the Apple Store or authorized repair facilities. A lot of users unfortunately don’t understand that this community is not the same as those official support departments.

It seems like it’s mainly AU banks effected by the change. I loved having my widget. Gonna follow some of the tips and reach out to my bank because it’s annoying to have to sign in when the app is showing I have the widget enabled.

"all things that anyone can do but many don’t want to search and just want someone to give them the answer so they don’t have to bother finding it themselves."

Another example of the blame everyone else except apple approach.

In response to this particular issue of certain banking widgets disappearing with the update, where's the documentation for that? Let me guess, it's not up to apple to write that documentation.

However, apple know which apps won't work with the updated IOS, after all, they administer them through the app store and they have all the data from our phones to see which apps work and which ones don't. Yet when it comes to looking for the disappeared app, you don't get anything on the phone telling you that the app/widget you used to have on the phone, that it isn't there anymore.

So why does the app store exist then? Apple says that "If you prefer using apps that have met all of Apple's App Review Guidelines, including Apple's standards for privacy, security, and quality, you can use the App Store."

So they do test them? Or they test them once only and don't bother testing updated versions of the app? How does apple then ensure that the apps meet apple's standards for privacy, security, and quality? Wouldn't "quality" include whether the app actually works?

Instead of pronouncing how it's never Apple's fault, how about holding them to their word and their promises? How about pushing them a bit to make use of their access to our data to improve our experience? If they know the app won't work, how helpful would it be for a message to appear on your phone telling you this?

I'm amazed how much effort is expended rationalising apple's poor service.

Martin DM wrote:

So why does the app store exist then? Apple says that "If you prefer using apps that have met all of Apple's App Review Guidelines, including Apple's standards for privacy, security, and quality, you can use the App Store."

So they do test them? Or they test them once only and don't bother testing updated versions of the app? How does apple then ensure that the apps meet apple's standards for privacy, security, and quality? Wouldn't "quality" include whether the app actually works?

Instead of pronouncing how it's never Apple's fault, how about holding them to their word and their promises? How about pushing them a bit to make use of their access to our data to improve our experience? If they know the app won't work, how helpful would it be for a message to appear on your phone telling you this?

I'm amazed how much effort is expended rationalising apple's poor service.

Just as we who know how things actually work are constantly amazed at how much effort uninformed people put into blaming Apple, when Apple has no control over 3rd party apps. All they do is host them in their store. If an app developer doesn't update their app or keep certain features someone may be accustomed to using, that's on the app developer. NOT APPLE.

You are unwilling to listen, so there is no point in me trying to explain how it works further.

Apple could make it work if they wanted to and the choose not it. They could revert whatever settings they changed for the new update back so the widgets work again.

you defending a huge corporation who has MASSIVE amounts of power is not a good look. But whatever. I’m done with this.

susieoregon wrote:

I didn’t mean to make you so hysterical.

Hysterical? LOL.....Not in the least. Maybe annoyed would be a better word, when you have continued to suggest Apple can do anything about your banks Widget, when they can't and they won't. Humans believe all sorts of things. There are actually people who believe the earth is flat. It isn't, of course, but you just can't convince them otherwise. Believing something because it's what you want to believe doesn't make it fact.

Take care susieoregon and have a nice day. And I truly mean that.

Jeff Donald wrote:

It’s easy to prove the earth isn’t flat! If it were, cats would have knocked everything off by now. 🤣🤣🤣

One of my absolute favorite "scientific" proofs. There's a reason I keep nothing on the top of my nightstand.

Hey same problem here, Beyond Bank Australia. I was waiting for them to have an app update and hoping this would fix the issue, but still no dice. No widget since iOS 18.

Same here. Have lost 2 widgets. ING Bank and Bank of Melbourne.

Same. Lost NAB & CBA AFTER the 18 update. Can’t add any bank widget now to my screen. Which is so annoying as it was so handy!

Same problem here! iPhone 14 + iOS 18.

I just had that discussion with nab (via a complaint) and they’re suggesting it’s my problem to sort out. Good on ‘em - always helpful.