Is it necessary to provide my lock screen PIN for iPhone repair?

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Is it necessary to provide my lock screen PIN for iPhone repair?

I need to send my iPhone in for batterie repair, but the repair shop says they will deny the repair if I don’t provide my lock screen PIN or disable the lock screen entirely. I have sensitive data on my phone, so I’m hesitant to do this. Is this a common practice, and is it really necessary for them to access my phone like this?

I have seen that repair shops put phone in a special mode for repair so if they need to test something they can do it like that.

Kind regards

iPhone 15 Pro, iOS 17

Posted on Oct 4, 2024 12:06 PM

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Answer 1

Oct 4, 2024 12:14 PM in response to andrej253

Is Apple doing the repair? Here is the information they provide to prepare your iPhone for repair.

Prepare your iPhone or iPad for service - Apple Support

With that said, I had the battery replaced on my phone by taking it to the Apple Store and did not need to provide the PIN and the phone was done in an hour.

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Answer 2

andrej253 Author

Level 1

4 points

Oct 4, 2024 12:18 PM in response to Mac Jim ID

Hi,

Thank you for your answer.

I do not have an apple store in my town so i took ti to the store i bought it form. They are an authorized reseller of apple like one of those bigger electronics stores. I think they then ship it of to apple to repair.

Thank you for the link as well i will make sure to follow those steps.

Must be nice have an apple store they told me it might take up to 45 days

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Is it necessary to provide my lock screen PIN for iPhone repair?

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