zoom app not recognizing macbook air internal speakers and microphone!

My 2019 macbook air, sonoma 14.7, all of a sudden zoom app is not recognizing my internal speakers or microphone when I join or start a meeting! When I do microphone or speaker tests all is good, my permissions are on in my settings.


I am at a loss!


Any ideas? I need zoom for my job! I'm so stressed! I messaged zoom for help, wondering if going to apple could be helpful.

MacBook Air 13″, macOS 14.7

Posted on Oct 9, 2024 1:28 PM

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Question marked as Top-ranking reply

Posted on Oct 9, 2024 1:52 PM

If the microphone and speaker tests work and you are able to use both with other apps, then this is a Zoom problem. This may help:


https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064868#h_d9e252a8-4fa0-494b-b019-03c3735bace1


If not, then you will need to work with Zoom support. Apple would not be able to help you with this issue.


Regards.

3 replies
Question marked as Top-ranking reply

Oct 9, 2024 1:52 PM in response to Steta06

If the microphone and speaker tests work and you are able to use both with other apps, then this is a Zoom problem. This may help:


https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064868#h_d9e252a8-4fa0-494b-b019-03c3735bace1


If not, then you will need to work with Zoom support. Apple would not be able to help you with this issue.


Regards.

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zoom app not recognizing macbook air internal speakers and microphone!

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