How do I remove previous owner's Apple Account?

My iphone was previously my mums, she gave it to me around 2 months ago. Ever since ive had the phone, it was been showing my apple account as hers on apps like app store, phone and messages, and on my apple family in settings it shows me with her name but it shows my age. It also has her with the same things just not age and picture.


If i try to change my picture and or name on the phone app it also changes her contact on my phone.


What can i do to fix this?


[Re-Titled By Moderator]

iPhone 12 Pro Max, iOS 18

Posted on Oct 10, 2024 4:35 PM

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Posted on Oct 10, 2024 6:16 PM

Before you took the phone for yourself, did you guys follow the instructions at What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support ?

6 replies

Oct 11, 2024 3:57 AM in response to Sa3urn

Again, it sounds like you did not fully reset the device. Unfortunately once your account has been populated by information from another account you have to go through settings one by one and remove them from another account.


There are several likely places where you can use a different Apple ID:


1. In Mail if you want to use a different, or more than one, iCloud account. Settings -> mail -> accounts -> add account -> iCloud


2. Messages and Facetime. Sign into a different Apple ID for these services in Settings. Note this has to be the same ID for both. Go to Settings > Messages > Send & Receive, and make sure both your telephone number and Apple ID are input there and both show a checkmark. If you need more help, check this link: Add or remove your phone number in Messages or FaceTime - Apple Support .


3. In the support article: If you subscribe to Apple One and use a different Apple ID for iCloud - Apple Support Apple alludes to using a different Apple ID just for media, subscriptions, and purchases, but doesn't describe how to do this. See if these work:

In iOS/iPadOS: Go to Settings > [your Apple ID] > Media & Purchases. Sign out of the current ID and sign in with a different one.

In Ventura or later: First, quit Settings. Then, in App Store, choose “Sign Out” in the Store menu, then click on the “sign in” button that appears in the main window. You can then sign into the other account. (from: Using different Apple ID for media & purc… - Apple Community )


4. Use a different Apple ID to share purchases with Family Sharing as outlined in Use a different Apple ID to share purchases with Family Sharing - Apple Support


Apps downloaded using another account have to be deleted and downloaded with your account.


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How do I remove previous owner's Apple Account?

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