I preordered iPhone16 pro max and i got yesterday but it was faulty one, when try to install all initial process then it suddenly went off and start heating too much. Even I didn’t get chance to open it. This is worst experience i got from apple which I didn’t even expect.
iPhone XS, iOS 18
What is “heating too much"
If an iPhone overheats it shuts down so it can’t be used, and displays a message saying it must cool down before it can be turned on, and it will probably be unusable for an hour or so. If you are seeing this it is a hardware problem and you should contact Apple support:
Note that both of the above have options to receive a callback or chat
If you are not seeing this your phone has not overheated. However, if you fast charge your phone may get very warm, and may pause charging at 80% and display a message saying that charging has paused, and will resume when the phone cools down. This is NOT overheating, and is normal when fast charging. It also won’t prevent you from using any app you have on your phone.
Also, some apps that use a lot of energy or that use cellular data rather than Wi-Fi can cause the phone to run warmer.
What is “heating too much"
If an iPhone overheats it shuts down so it can’t be used, and displays a message saying it must cool down before it can be turned on, and it will probably be unusable for an hour or so. If you are seeing this it is a hardware problem and you should contact Apple support:
Note that both of the above have options to receive a callback or chat
If you are not seeing this your phone has not overheated. However, if you fast charge your phone may get very warm, and may pause charging at 80% and display a message saying that charging has paused, and will resume when the phone cools down. This is NOT overheating, and is normal when fast charging. It also won’t prevent you from using any app you have on your phone.
Also, some apps that use a lot of energy or that use cellular data rather than Wi-Fi can cause the phone to run warmer.
You have 14 days to return it for a full refund. Heat is expected, but have not seen anyone else report a device that failed to operate.
Faulty device delivered
