The user of the iPhone has passed away, and I am his son. We are unable to unlock the phone. We don’t know the password for iCloud, the email, or the phone itself, but there might be some important information for us on the device. If anyone has faced a similar problem and managed to unlock the phone without losing the data, please reach out to us. We would be very grateful to hear any information you can share.
iPhone 15 Pro Max, iOS 18
My condolences on your loss.
Access is a common problem and why Apple introduced Legacy Contact. If that has been set up:
Digital Legacy - Request Access
If not, accessing access can be very difficult:
How to request access to a deceased family member's Apple account - Apple Support
Remember that Apple are not here. As your fellow wnd users, all we can do is show where to find the information Apple provides.
My condolences on your loss.
Access is a common problem and why Apple introduced Legacy Contact. If that has been set up:
Digital Legacy - Request Access
If not, accessing access can be very difficult:
How to request access to a deceased family member's Apple account - Apple Support
Remember that Apple are not here. As your fellow wnd users, all we can do is show where to find the information Apple provides.
I am so sorry for your loss, NurzhanMustafin.
For security, Apple requires and verifies legal documentation before further steps can be taken.
Learn how to ⇢ request access to a deceased family member's Apple account for the details, requirements and step-by-step guidance.
Good luck! 👋🏼😉
Hey Smilin-Brian it’s been so long! I’m really hoping you can return soon, it’s just not the same for me without you. You are a very helpful mentor and provide great support and motivation sometimes. It made me sad to see you go.
The user of the iPhone has passed away
