iPhone 16 "Hello" brick - Cant unlock phone

*Reposting to highlight this issue from another thread*

iPhone 16 pro flashes the unlock keypad screen and the slide to turn off screen for a second with no allowance to do anything. Hello brick. Apple support has no ideas! iPhone scorching hot. I'm hoping the battery drains before it burns up.


Anybody else having this issue?

Posted on Oct 15, 2024 3:52 PM

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Posted on Oct 15, 2024 4:06 PM

If the phone is "scorching hot" and you only see an image on the screen for a couple of seconds before the screen goes blank at an unexpected time, that suggests a hardware issue. Maybe involving a bad battery, or an issue that could cause the battery to go bad.


Stop using the phone until you can get it replaced by Apple, or seen by Apple or an Apple Authorized Service Provider. You may also want to store it someplace where it cannot easily start a fire (if the worst happens).


Apple Repair and Repair Status Check - Official Apple Support

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Oct 15, 2024 4:06 PM in response to pascian

If the phone is "scorching hot" and you only see an image on the screen for a couple of seconds before the screen goes blank at an unexpected time, that suggests a hardware issue. Maybe involving a bad battery, or an issue that could cause the battery to go bad.


Stop using the phone until you can get it replaced by Apple, or seen by Apple or an Apple Authorized Service Provider. You may also want to store it someplace where it cannot easily start a fire (if the worst happens).


Apple Repair and Repair Status Check - Official Apple Support

Oct 16, 2024 6:27 AM in response to pmmerritt

I was able to figure it out and restore it. The issue I had was that I didn't realize you had to keep holding the power button while the phone was booting up until it went into recovery mode. So it was hit volume up, then hit volume down, then press and keep holding the power button through the restart until it goes into recovery mode. Most people probably know that, but I don't think I have had to boot into recovery mode before, so I figured I would mention it.

Oct 15, 2024 5:42 PM in response to pascian

The same thing happened to me. New iPhone 16 Pro, I tried setting up and during the process it tried to update 3 times failing to verify the update each time. I tried restarting it and now it just boots to a hello screen that swiping up shows the pin for about a second. There also seems to be no way to get it into recovery mode. Very frustrating with a night wasted and no solution!

Oct 15, 2024 5:44 PM in response to pmmerritt

The same thing happened to me. New iPhone 16 Pro, I tried setting up and during the process it tried to update 3 times failing to verify the update each time. I tried restarting it and now it just boots to a hello screen that swiping up shows the pin for about a second. There also seems to be no way to get it into recovery mode. My iPhone is also scorching hot. Very frustrating with a night wasted and no solution!

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iPhone 16 "Hello" brick - Cant unlock phone

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