How can I fix connection issues on my Apple TV?

Happening to me as well. Got a new TV today and tried logging into my apple tv app and got the same message.

TV : Insignia Model NS-43F301NA25 FireTV

I also reset the app with no success.

Uninstalled and then reinstalled the app with no success.

Still saying something went wrong

there was a problem connecting. Try again

When I try signing in on app.

This didn't help me. I believe me and OP are all trying to access from the apple tv app. it loads the home screen just fine, but we can't log in

LloydL wrote:

Solved mine by pushing the screen icon button on the remote; took me to the Apple TV home screen.

Also having the same issue. My model is NS-75F501NA25. I can open the app, but when I attempt to sign in it just keeps saying “Something Went Wrong”. Gives me the options or ‘Try Again’ or ‘Not Now’. Try again just throws the same error over and over. Every other app streams fine. I can watch Apple TV from my other 2 insignia TVs fine as well. I’ve uninstalled and reinstalled 6 times, my tv is up to date. I’ve unplugged my tv, I’ve unplugged my router. Nothing has worked so far.

I got in touch with Amazon support today and they asked me to restart the TV.

'I did find one error on the account, could you please restart your TV for

me please then check to see if you getting the same issue?'

There was not a new update since last week but when I rebooted the TV (not just turned it off and on but did the restart from the amazon menu 'Devices & Software' -> 'Restart' selection).

After doing that, I opened the Apple TV app and it then gave a QR code to sign in. That took care of it for me as I was successfully able to login at that point.

I'm getting 'could not connect' when I try to open Apple TV on my LG 65" OLED TV. Internet's fine and all other apps work fine . . .just Apple that's somehow stopped

I’m having the same issue with my new Fire TV. Updated OS. Reset tv. Reset app. Cleared cache. Uninstalled & reinstalled. Nothing.

Insignia F30 Series

I am having the same issue. I’ve used Apple TV for the past several years and had no issue. But on Monday, 10-21, I stopped being able to access Apple TV and I keep getting an error message. It says there is no internet connection, but I do have one and can access other apps. I don’t even get to the log in screen. I tried deleting and reinstalling the app on the TV but no luck. I have a Samsung 8K TV.

I have an insignia too. I just called Apple. They said that their support team has a ticket open for this. They don't know when it will be fixed, but they said the support team is usually good with finding these community pages when they've fixed the issue.

On what brand and model TV is this happening? (Troubleshooting may differ by platform.)

Solved mine by pushing the screen icon button on the remote; took me to the Apple TV home screen.

Mine is NS-75F501NA25

Has anyone found a solution to this? Having the same issue on Insignia fire tv that arrived today

That worked great-thank you!