If the thief knew my ID and password, how can I protect my account or phone?

I lost my iPhone 15 Pro few days ago. Then the next day's evening the scam message came. I did not know it was from the thief at that time. So I've entered my ID and passport. Now is it safe if I turn off my lost mode, and change my passport and then again turn on the device?

iPhone 15 Pro

Posted on Oct 20, 2024 9:35 PM

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Question marked as Top-ranking reply

Posted on Oct 20, 2024 9:40 PM

"If the thief knew my ID and password, how can I protect my account or phone?: I lost my iPhone 15 Pro few days ago. Then the next day's evening the scam message came. I did not know it was from the thief at that time. So I've entered my ID and passport. Now is it safe if I turn off my lost mode, and change my passport and then again turn on the device?"

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Take out of Lost Mode, but...

You Should Secure your Accounts:

Having been suspiciously scammed, someone may have your credentials. So, do three Things:


A. Re-Associate All Devices:

Disassociate all devices from your Apple Account, first.  Sign out of iCloud on all of your devices.. Go here to check the devices associated to your account: Check your Apple ID Device list to See where you're Signed in - Apple Support. Then, log in to your Apple iCloud Account on each device.


B. Verify Your Devices:

Verify that your the devices logged in to your account or officially yours, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support


C. Consider Modifying your Credentials:

By all means, consider modifying your credentials, starting with a new password.


D. Change the Password and Passcode:

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7 replies
Question marked as Top-ranking reply

Oct 20, 2024 9:40 PM in response to uranch227

"If the thief knew my ID and password, how can I protect my account or phone?: I lost my iPhone 15 Pro few days ago. Then the next day's evening the scam message came. I did not know it was from the thief at that time. So I've entered my ID and passport. Now is it safe if I turn off my lost mode, and change my passport and then again turn on the device?"

-------


Take out of Lost Mode, but...

You Should Secure your Accounts:

Having been suspiciously scammed, someone may have your credentials. So, do three Things:


A. Re-Associate All Devices:

Disassociate all devices from your Apple Account, first.  Sign out of iCloud on all of your devices.. Go here to check the devices associated to your account: Check your Apple ID Device list to See where you're Signed in - Apple Support. Then, log in to your Apple iCloud Account on each device.


B. Verify Your Devices:

Verify that your the devices logged in to your account or officially yours, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support


C. Consider Modifying your Credentials:

By all means, consider modifying your credentials, starting with a new password.


D. Change the Password and Passcode:

Oct 20, 2024 10:21 PM in response to uranch227

What should I do now?

———-


Thank you for the followup reply.


You Should Secure your Accounts:

Having been suspiciously scammed, someone may have your credentials. So, do three Things:


A. Re-Associate All Devices:

Disassociate all devices from your Apple Account, first.  Sign out of iCloud on all of your devices.. Go here to check the devices associated to your account: Check your Apple ID Device list to See where you're Signed in - Apple Support. Then, log in to your Apple iCloud Account on each device.


B. Verify Your Devices:

Verify that your the devices logged in to your account or officially yours, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support


C. Consider Modifying your Credentials:

By all means, consider modifying your credentials, starting with a new password.


D. Change the Password and Passcode:

Oct 20, 2024 9:55 PM in response to TheLittles

The scam message was "Dear Customer, we've found your phone. Click on the link to find the location". When I clicked on the link, it asked my ID and password. After I entered it, it showed me a location. Then I went to the location and signed out of the link and entered again. But my phone was on Offline mode with a notice that "Will be removed on ..."

Oct 20, 2024 9:58 PM in response to uranch227

The scam message was "Dear Customer, we've found your phone. Click on the link to find the location". When I clicked on the link, it asked my ID and password. After I entered it, it showed me a location. Then I went to the location and signed out of the link and entered again. But my phone was on Offline mode with a notice that "Will be removed on ..."


What should I do now?

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If the thief knew my ID and password, how can I protect my account or phone?

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