Ongoing crashes and graphical issues with M1 MacBook Air – Seeking advice

Hi everyone,


I purchased my MacBook Air with the M1 chip in January 2021. Just days after buying it, I had to replace it due to a factory defect. Now, almost a year ago, this replacement unit has started experiencing random crashes and reboots out of nowhere. I went back to the Apple Store looking for a solution, but their only suggestion was to recycle it for a small trade-in value, which is pretty disappointing.


I’ve already tried resetting it to factory settings, but the issue persists. It honestly feels like I’ve been sold another unit with a hardware defect. Unfortunately, since it's out of warranty, Apple claims it’s not a factory defect and refuses to offer a replacement or refund.


The crashes have made it impossible to work, and as you can see from the attached picture, I’m also getting random pink flickering graphical errors. I want to emphasize that this MacBook has never been dropped or mishandled in any way.


You can also take screenshots of this graphical issues:



Has anyone else encountered similar issues with their M1 MacBook Air? Any advice on how I could address this with Apple or suggestions on what else I could try? I’m incredibly frustrated, especially considering this is supposed to be a premium product.


I’d really appreciate any help!


P.S. Every time it reboots, I get panic logs like this: (log attached)


MacBook Air 13″, macOS 15.0

Posted on Oct 22, 2024 3:52 AM

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Oct 22, 2024 11:14 AM in response to natanpit

It appears you most likely have a hardware issue with the Logic Board. The video glitches suggested a hardware issue (could possibly be software related), but the Kernel Panic log you provided shows the built-in SSD had a hardware issue as well with a double-bit flip. With both symptoms combined a hardware issue with the Logic Board is the most likely.


You can try running the Apple Diagnostics to see if any hardware issues are detected. If the diagnostics produce an error, then you have a 2nd confirmation. Unfortunately if the diagnostics pass, it does not mean the hardware is good since the diagnostics rarely detect problems, but it never hurts to check.


FYI, ANS2 refers to the SSD....Apple NAND Storage 2 which is a fancy way of saying SSD.

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Ongoing crashes and graphical issues with M1 MacBook Air – Seeking advice

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