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User profile for user: David_Bailey
David_Bailey Author
User level: Level 1
8 points

iTunes download error -3253 on Windows

I purchased an album from iTunes. When I try to download it, I get the message-

"The network connection was reset."

Beside each song it says "Err= -3253


I am on a Windows computer using iTunes.


Any ideas?



[Re-Titled by Moderator]


Windows, Windows 10

Posted on Oct 23, 2024 7:59 AM

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1 reply
User profile for user: turingtest2
turingtest2
User level: Level 10
274,516 points

Oct 26, 2024 7:22 AM in response to David_Bailey

Some things you can try:


  • Delete the Downloads folder inside your iTunes Media folder
  • Make sure your computer's clock is set to the correct time and time zone
  • Clear your default browser's cache
  • In iTunes use Edit > Preferences > Advanced > Reset iTunes Store Cache
  • Reboot your router and computer
  • Temporarily disable any anti-virus software or add an exclusion for the iTunes Media folder


tt2

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iTunes download error -3253 on Windows

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