Why Refurbished? It's a five month old iPad Pro at $1199.

Question

Why Refurbished? It's a five month old iPad Pro at $1199.

I purchased an iPad Pro, 11 inch, Wifi, 512GB, for $1199, at the end of May, 2024. On Monday, October 21, 2024, the iPad Pro display went black. I had the Genius Bar examine said iPad Pro, and it was diagnosed with a hardware failure. I was told I would receive a refurbished iPad Pro, which would be ordered. I was instructed that upon receipt of the refurbished one, I would turn in my new defective iPad Pro to Apple, and that I would only have the remaining warranty of May, 2025. I received documentation that a refurbished iPad Pro is ordered, costing $849.00. Since my iPad Pro is only five months old, I do not understand why I am getting a refurbished iPad Pro instead of a new one? I did not cause this hardware failure. I believe I should get a new iPad Pro, with a full warranty.

[Edited by Moderator]

iPad Pro (M4, 2024)

Posted on Oct 23, 2024 2:12 PM

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Answer 1

sberman

Level 10

277,702 points

Oct 23, 2024 2:52 PM in response to kandacefromconroe

If you are in the U.S., here is the applicable part of Apple’s warranty information from this article. Note you are receiving exactly what Apple has said you are entitled to receive.

Legal: iOS Warranty Document - U.S.

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Answer 2

Oct 23, 2024 3:08 PM in response to sberman

I have just learned that Apple has pulled the iPadOS 18 update for all M4 iPad Pro users due to bricked devices. And, I had just updated my new M4 iPad Pro. I researched this, and even on Apple Support, many were talking about this. I now feel strongly that M4 iPad Pro users should get new replacement devices, not refurbished ones. And, I have no idea when a refurbished "replacement" device will come in. So now I cannot trust Apple's iPadOS updates. I will need to reconsider Apple products in the future.

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Answer 3

LotusPilot

Level 10

321,864 points

Oct 23, 2024 3:35 PM in response to kandacefromconroe

kandacefromconroe wrote:

I have just learned that Apple has pulled the iPadOS 18 update for all M4 iPad Pro users due to bricked devices.

Apple did, for a short period, suspend deployment of the iPadOS 18 update for iPad Pro M4 models.

iPadOS 18.0.1 was released for all compatible models of iPad, including iPad Pro M4 devices, on October 3rd 2024.

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Why Refurbished? It's a five month old iPad Pro at $1199.

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