AirPods Pro 2 Hearing Test fails with "Unable to classify due to background noise" error.

I also can’t get past the left ear check, tried at least 10 times now, I even tried it in a sound proof room and it still said too much background noise, maybe it can hear my tinnitus and doesn’t like that

Same here on iPhone 13 and 18.2 OS. Everything is updated and rebooted the phone. I’ve tried 8 times in different rooms. One time it told me to clean the AirPod Pro 2s but they’re brand new with nothing on them. Spatial test passed after changing tips to fit so nonissues there.

Disappointed like everyone else. This feature doesn’t work as advertised and misleading. It’s why I bought these over others.

Same problem here. I bought these AirPods specifically to do the hearing test and use them with this feature. I’ve been in an absolutely completely silent place—at 4:00 am in the morning, and I get the message unable to classify the results. After 20+ times, I give up. Apple, please fix this or refund my money.

Same here! Bought these specifically for this feature. I’ve tried 4 times with the same bad results! Since this has been go for the last several months, it appears Apple doesn’t care about their product or they would be more attentive to fixing this issue.

Hi Rob. I did that and completed it successfully and it uploaded to the Health app. Problem was that I couldn't find any option to upload that test to the Airpod app. The only option was to create a new hearing test - no option to upload one. Unless I missed something - which wouldn't be unprecedented

Yeah, did that but there was no option to update a test - only to create a new one. I assumed because there wasn't one to update. I may have missed something though. Unfortunately I sent them back so can't check. I was hoping for a firmware update that would enable me to use the built-in hearing test. Wondering whether to re-order

My husband was trying a few times so then I tried with his AirPods and same phone and I got through the test but I have no hearing problems, so is it not meant to be used by people with hearing loss??! After I got finished, he tried again and again! I even suggest he cheat to see if he could get through it and he could but that doesn’t help him so he tried again and now here I am! 🤷‍♀️🤷‍♀️🤷‍♀️

I just checked the Firmware version on my pair and it was 7B21. It's a model A3048 - AirPod Pro 2. Haven't tried the hearing test as yet but used another app, Mini Hearing Test, from the App Store.

I'll give the AirPod test a try and report back.

Old Toad wrote:

I'll give the AirPod test a try and report back.

I can't even get to the test. I get this far and that's it:

I've adjusted them multiple times, even changed to all the different ear tip sizes and tried again. Can't get past this stage. 😞

Just purchased Ipod Pro2. Same problem. Fails too noisy while testing the right ear. Tried 10 times in perfectly quite room. Couple with the problem of losing audio while watching youtube on the tv which has been a problem for over two years I’ll be returning these.

I have exactly the same experience in the UK, where since a week we can use the Airpods as hearing aids . On my iPad I have successfully done a hearing test and are able to use the Airpods as hearing aids. With my iphone the hearing test doesn’t work and comes with the same answer as mentioned by others: ‘unable to classify’ . What is the solution?

Cannot begin the hearing test. Message continues to say the ear buds arenot properly inserted. On the phone with Apple person who asked many questions ,basically said am not properly inserting ear buds .Asked me to try again. Said he would call me back after another try. He never called me back.. I will return to Amazon and hope to get full credit..

Thx! this seems thoughtful, but I cannot get this to work. Can you please GIVE MORE DETAILS.

I successfully installed Mimi and took the Mimi hearing test. Apple Health is now connected with Mimi. Check on that. So it is there.

HOWEVER, there is no way, that I can figure out, to get the Airpods Pro to recognize the Mimi Hearing test.

I agree. My SE Ver 2 will not work. I talked to a guy with a very new phone that has terrible hearing, and it worked for him, and he did it in his living room with the heater turning on and off. I was able to take the Mimi test and put Mimi data in, just a few cells, and it would still not turn on assisted hearing. I have no use for an iPad. I could use someone else's phone but not at all sure how to then transfer to mine, and maybe would still not work. My ex has an SE Ver 3. I could try it on that just for laughs. It seems like a little thing for Apple to release what phone models either work or don't.

Same here. I could not get it to work at home. I am now on a trip and am sitting in the middle of Australia on a cattle station at 6 am. There is no ambient noise. There is nothing out here and it still fails. So frustrating!