AirPods Pro: Can't start hearing test "Place AirPods Pro in Case" popup

Can't get my new AirPods Pro 2 to show hearing test

Yes, thank you. I held it for that time. It goes from white, then to amber, then back to white. I then paired it and it still wont let me proceed with the hearing test. I have the Gen 2 with the 7B19 firmware.

I’ve gone through this cycle several times. I can’t quite figure out why it won’t work. Thanks for your help though.

I reset them AirPods Pro 2 (version 7B19) until the light flashed amber and then back to white. Did this many times. It still prompts me to put the AirPods back into the case and try again in a few minutes. I had forgotten the AirPods and on all my devices and tried the test via the iPad Pro and via the iPhone 16 Pro Max. It’s an endless loop.

Had all the same problems mentioned. The fix was NOT taking the pods out of the case. Open the case (leave pods in case), wait for phone to connect, open the AirPod section in Settings and press the Hearing Test tab. Should bring up the questionnaire. After that it will prompt you to take out the pods and place them in ears to start the test process.

The Reset procedure didn't work for me. iPhone 15 pro, AirPods Pro 2. iOS and AirPods firmware is up to date, reset both devices, and everything I can think of. I can never get past the "Place Airpods Pro in Case" prompt.

I reported this problem in detail a few weeks ago using Apple's "Feedback" app, but haven't heard any kind of reply.

I’m experiencing same issues as these people. I also have 16 pro max, running iOS 18.1. I Have unpaired, restarted, many times. Please provide a “user friendly” remedy to our issues! Can’t see “ take hearing test” or any hearing items under health or control center or accessibility

I did as your post says to do. When I hold the button on the back of the case it never flashes orange.

How long do you have to hold it. The light flashes white when I hold the button and goes into paring mode.

Ralph

This fixed it for me!

I reset and repaired and still could not take hearing test. Maybe because I have Jabra hearing aids that have been added (although not connected when I do the suggested)? Air pods pro. Updated firmware, to 7B119, model A2698 (can't recall at moment), using 18.1 iOS

Upgraded iPhone 16 Pro to latest iOS 18.1.1, as well, I reset Air Pods Pro 2 to latest factory setting, still unable to

start a hearing test. I do have to mention though, the Apple Air Pod Max headphones are awesome, I waited a long time to justify spending that kind of money on them. Glad I did!

This worked. Ideally a user would like some feedback other than “wait a few minutes”, but agree, that’s exactly what they mean.

I received this message as well (of course; why else would I be here?).

But the message said to wait a few minutes, so I let the case sit on the charger for about five minutes with the AirPods inside, and when I tried after that, it worked fine. So maybe the issue is that you really have to wait several full minutes.

These iPods pro hearing tests are impossible. I have gone in quietest room and control breathing and keeps saying failed due to ambient noise. Apple how are you supposed to do this. This is only reason I bought them

I had the same issue yesterday, since I received the air pods as a Christmas gift. I found a video on youtube that mentioned this issue and said to just leave your airpods in the case but leave the case open for several hours. Thankfully I did not to wait over 30 minutes before actually being able to start the hearing test. Still very annoying, but I really wanted to try out the hearing aid function of these airpods.