Hearing test not available in Australia after iOS update this morning

They also appear to have removed the ability to select your clinical audiogram stored in the Health App in headphones accommodations.

Such a loss. This feature was the best!

Just bought my airpods pro this morning for just this feature. Get home and find it’s not available in Australia. Guess how I feel about this issue. Not happy.

kit laughlin wrote: "...Does anyone know where one can post to convey our wishes to Apple?"

Here:

Feedback - AirPods - Apple

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Hi kit laughlin

Re: "Hearing test not available in Australia after iOS update this morning"

Yes, I see Australia is not listed in Apple's article: AirPods Pro 2 - Hearing Health Feature Availability - Apple

Wondering whether or not marketing and Health Authorities in Australia are still looking into authorization.

___________________________________________________________

Apple's September 9, 2024 Press Release about new health features

says:

"The Hearing Test and Hearing Aid features are expected to receive marketing authorization from global health authorities soon, and will be available this fall in more than 100 countries and regions, including the U.S., Germany, and Japan.3"

and

3 "The Hearing Test and Hearing Aid features are expected to be available fall 2024. The Hearing Aid feature is pending marketing authorization from the FDA and other global health authorities. The Hearing Test and Hearing Aid features will be supported on AirPods Pro 2 with the latest firmware paired with a compatible iPhone or iPad with iOS 18 or iPadOS 18 and later, and is intended for people 18 years or older. The Hearing Aid feature is intended for people with perceived mild to moderate hearing loss".

USA Fall 2024:  Starts on Sunday, September 22 and ends on Saturday, December 21

As community members, like yourself, we have no way of checking whether or not the hearing-test availability is complete, or whether other countries may be included in time.

All the best :-)

Thanks. It was working perfectly for many months but now it’s gone.

Looks like it’s something to do with Australia not having access to the new hearing features.

You can do a hearing test as before but cannot activate Hearing mode. Apple was not clear in its announcements and would be useful if they provided an update. Is it approval by regulators or something else?

From AirPods User Guide

Article: Use hearing health features with AirPods Pro 2 – Apple Support (AU)

says:

"Add audiogram results from your hearing healthcare professional

If you have hearing test results from your hearing healthcare professional, you can use your iPhone or iPad to add your results to use with your AirPods Pro 2.

1. Wear your AirPods Pro 2, and make sure they’re connectedto your device.
2. Go to Settings  on your iPhone or iPad, tap the name of your AirPods near the top of the screen, tap Hearing Assistance, tap Add Hearing Test Result, then follow the onscreen instructions.
3. You may see an option other than Add Hearing Test Result, such as Update Hearing Test Results, if you previously used the Hearing Test feature or added an audiogram.
4. Scan the audiogram with your iPhone or iPad camera, or enter the results manually."

Re: moderation:

If you wish, you can view: Community etiquette guidelines - Apple Support

and

Apple Support Communities Use Agreement - Apple Community

Seems Apple Support's article dated September 2024 (link below) explains step-by-step how to prepare, and then "Use your audiogram data from the Health app"

Customize headphone audio levels on your iPhone or iPad - Apple Support

If Apple's method isn't working for you, you might want to send feedback to Apple, They will likely not reply, yet your feedback will reach those who can make changes if others are also having a similar issue: Feedback - iPhone - Apple

Alancito wrote:

kit laughlin wrote: "...Does anyone know where one can post to convey our wishes to Apple?

"

Here:

Feedback - AirPods - Apple

õ¿õ¬

It will do no good to contact Apple. As I mentioned before, It's not Apple who approves where the hearing aid feature will be allowed. It is up to each country. Contact the government agency that approves medical devices.

Thank you kindly for responding to my reply.

Guess it is a matter of "wait and see".

Cheers :-)

Very disappointed, finally bit the bullet and bought AirPod pro 2 today believing I could use the hearing assistance feature only to find out it is not available in Australia.

[Edited by Moderator]

From Page 1 of this discussion thread:

"Wondering whether or not marketing and Health Authorities in Australia are still looking into authorization".

Not all health items can be ordered from the US for delivery to Australia.