I am unable to log out of someone else's Apple Account on my iPhone 15 Plus

Hello everyone!

I am Alexis from China.


My problem is that I can't log out of someone else's account on my iphone15 plus.I have the proof of purchase and invoice but i don't have the box and warranty card because i throw it.And Chinese Apple offical doesn't help me at all if u do not have the box and warranty card.

I really need help because i buy this iphone on Marth 15th in 2024,and i am a poor man and use it pay on installment in 2 years.

I will really apreciate if someone can help me.

Alexis


[Re-Titled by Moderator]

iPhone 15 Plus

Posted on Oct 29, 2024 8:37 AM

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Question marked as Top-ranking reply

Posted on Oct 29, 2024 12:24 PM

Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support This is the receipt from Apple provided to the original purchaser who should have given it to you.


If you cannot get Apple to unlock the device, return it to the person from whom your purchased it and ask for a refund if they cannot unlock it with their account information.


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4 replies
Question marked as Top-ranking reply

Oct 29, 2024 12:24 PM in response to Alexisreallyneedhelp

Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support This is the receipt from Apple provided to the original purchaser who should have given it to you.


If you cannot get Apple to unlock the device, return it to the person from whom your purchased it and ask for a refund if they cannot unlock it with their account information.


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I am unable to log out of someone else's Apple Account on my iPhone 15 Plus

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