Seqouia 15.1 software update error

Getting an error after downloading 15.1


Failed to prepare the software update. Please try again.


An error occurred while downloading the selected updates. Please check your internet connection and try again.


MacBook Pro 15″ 2018

OS 15.0.1 (24A348)


Internet is fine, 60gb free space


Appreciate any suggestions

MacBook Pro 15″, macOS 15.0

Posted on Oct 29, 2024 12:18 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 30, 2024 2:55 AM

There are factors:


Some which are beyond your control and those with are totally under your control


Slow wifi connection


Too many other people downloading at the same time and Apple  Servers are overloaded


Software on the computer interfering with the download process including AntiVirus Software


Notation: Disabling the AV Software may or may not solve the issue.


Removal of the AV Software may increase the chances of the download to perform as expected.


Running behind a VPN which may increase Packet losses or corruption of the download 


If via wifi  & too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


Best Results are via Ethernet Cable to Router


Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal 


Try Again using the Software Update Applet in System Preferences / Setting 


Worst case - Restart in Recovery Mode and choose Reinstall macOS. 


This in theory will pull the latest version of macOS this computer qualifies to run 

35 replies
Question marked as Top-ranking reply

Oct 30, 2024 2:55 AM in response to Millagorilla

There are factors:


Some which are beyond your control and those with are totally under your control


Slow wifi connection


Too many other people downloading at the same time and Apple  Servers are overloaded


Software on the computer interfering with the download process including AntiVirus Software


Notation: Disabling the AV Software may or may not solve the issue.


Removal of the AV Software may increase the chances of the download to perform as expected.


Running behind a VPN which may increase Packet losses or corruption of the download 


If via wifi  & too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


Best Results are via Ethernet Cable to Router


Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal 


Try Again using the Software Update Applet in System Preferences / Setting 


Worst case - Restart in Recovery Mode and choose Reinstall macOS. 


This in theory will pull the latest version of macOS this computer qualifies to run 

Nov 21, 2024 5:40 AM in response to Millagorilla

This is a pain, but I'm certain it will work. It worked on ALL of my 2018 Macbook Pro's, and I have lots of those machines:

1) IMPORTANT: make a full Time Machine B/U of your Mac

2) Restart your Mac in Recovery Mode using ONLY the key combo: Option+Command+R, hold these keys down until the Apple shows up asking which WiFi network you want to use

3)Select "Reinstall MacOS Sequoia", and follow the prompts to do so. DON'T WORRY! Using this restart key combination will install the LATEST MacOS your machine is compatible with, and it will NOT delete or overwrite your applications or your data!! (But you have the Time Machine B/U anyway) If you end up with Sequoia 15.0.2, then your machine can't handle 15.1.1. (HIGHLY Unlikely) Be prepared for this to take literally hours (all day or overnight), depending on the throughput speed of your WiFi.

4) Once finished, go to the Apple>about this Mac and check the MacOS installed. It should now be 15.1.1. For some reason downloading and installing from Recovery Mode work where using the Software Update option in Setting does not.


Hope this helps!

Oct 30, 2024 1:19 PM in response to Millagorilla

I found a solution that worked for me based on something I saw on reddit. It recommended turning off the Find Me on the iCloud account then updating, which worked on my MacBook Pro 16-inch 2019.


Turning Find Me back on did bring up the following message though "Some configurations, such as a software or hardware RAID, do not support a recovery partition and can’t be used with Find My Mac." But I ran First Aid in the Disk Utility and then I was able to turn Find My back on.


All is now right with the world (until the next update).

Nov 5, 2024 8:55 AM in response to Millagorilla

I had the same issue with this upgrade as others reported on my MacBook Pro 16" 2019, Intel core. I tried most of the options in this thread first but they didn't work. Not sure if it was persistence but I got 15.1 to install eventually by:


  1. Reinstalling existing MacOS Sequoia 15.0.1 in Recovery Mode. The install ended after reaching the final minute with a strange fan sound and a notification that the system had been restarted because of an error. However everything looked fine when I went back in
  2. I then re-started in Safe Mode and installed 15.1 in the normal way using System Settings>General>Software Update. The update still got stuck at "30 minutes remaining" and the fan whirred away but this time it made it through the install, kicked off the re-start and I got any number of black screens with apple logos and progress bars before getting back in with 15.1 installed


Definitely recommend taking a full backup before trying any of this as there were some odd noises at the end of that 15.0.1 re-install.

Nov 3, 2024 8:58 AM in response to Millagorilla

i finally got my 2018 MacBook Pro (intel chipset) updated to 15.1 from 15.0.1 after several failed attempts to update via normal update procedure. I used the preboot ‘Option’ menu, which included a “Re-Install Sequoia” choice. I did a full backup before doing this. It took about 3 hours to do this.

I think this puts me on notice to start saving to buy a replacement “soon” for my nearly 7 year old MacBook Pro.

Nov 8, 2024 7:14 PM in response to Millagorilla

I have a Macbook Pro of 2020 with processor 1.4 GHz Quad-Core Intel Core i5 and I had the same update issue. After various attempts, I switched the sharing cache on and off and thereafter did a safe reboot and the Seqouia update installed correctly after a preparation time of some 30 minutes. The installation took about 30 minutes also, so be patient. I suspect that the safe reboot did the trick. I hope this helps some of you to get over the issue. Success.

Oct 30, 2024 8:48 AM in response to Millagorilla

So now the update worked for me, but I'm not sure which specific steps are responsible. I restarted in safe mode, signed out of apple, and updated some icloud settings. Afterward I noticed the download persisted this time and successfully installed, could just be a coincidence though.


It's also possible that Apple servers have been overloaded with downloads, as PRP_53 suggested, or something else entirely.

Nov 3, 2024 10:32 AM in response to Millagorilla

Same here. 2018 MacBook Pro 13inch four thunderbolts 3 ports. 2.3 GHZ quad core intel core i5. Tried safe mode, same error. Tried recovery mode and installing sequoia again, same error. Contacted apple and they have no idea how to fix it besides erasing my Mac and starting from scratch. Any ideas? I already tried turning off “find my Mac” and cache sharing…. At my wits end since nothing seems to be working.

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Seqouia 15.1 software update error

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