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New USB-C Magic Keyboard and Trackpad are not working correctly

I received the brand new Magic Keyboard with TouchID and Magic Trackpad today, both with USB-C port, after connecting them to my Mac Air M3, it seems they both failed to work as a magic device, problems includes:


  1. Once connected via USB-C cable, they are not auto connected via bluetooth, I have to find them in bluetooth panel and connect manually
  2. The TouchID and FN keys don't work at all, it seems to be a simple third-party keyboard, without any Apple specific features
  3. All gestures, including 2 finger slide, 3 finger exposure and show desktop, don't work with Magic Trackpad, it seems to be a simple mice but not a touch pad
  4. Changing the movement speed of trackpad in System Preference does not affect the speed of Magic Trackpad


I'm wondering if this is a hardware issue or I need some software configuration.

MacBook Air 15″, macOS 15.0

Posted on Oct 30, 2024 12:27 AM

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Posted on Oct 31, 2024 10:22 AM

Also in this boat. I can use these on my personal machine running 10.15, but my company is on 10.14 and won't allow us to upgrade until they update our internal software, and that can take up to 6 months sometimes. I truly hope this gets fixed as a bug on older versions of macOS. There's no indication when you buy it that it doesn't work with earlier versions of macOS—in fact it says on the tech specs that it works on macOS 10.11 or later. And it's a keyboard and trackpad. It should just work!

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Oct 31, 2024 10:22 AM in response to dwharrison

Also in this boat. I can use these on my personal machine running 10.15, but my company is on 10.14 and won't allow us to upgrade until they update our internal software, and that can take up to 6 months sometimes. I truly hope this gets fixed as a bug on older versions of macOS. There's no indication when you buy it that it doesn't work with earlier versions of macOS—in fact it says on the tech specs that it works on macOS 10.11 or later. And it's a keyboard and trackpad. It should just work!

Nov 1, 2024 2:12 AM in response to otakustay

i have an ipad 13 m4, nano, we got a new usb c keyboard, from apple, short version, no fingerprint, connecting via bt reported an error, then it connected, but the upper whole keyboard (brightness, sound ….. does not work), nothing helps , on tablet ipad 2022 and ipad pro, 11, m2 works !!!! Otherwise, all keyboards from other companies (Hp) work on the m4 tablet, including the top bars

Nov 12, 2024 11:27 AM in response to otakustay

Looks like they've updated the tech specs to reflect:


USB-C Magic Keyboard/Trackpad are only compatible with MacOS Sonoma 15.1+


Very sad this isn't included as a patch for 14.X to allow basic functionality like TouchID, especially for those of us on enterprise managed systems. I mean look – I get it – backwards compatibility can be synonymous with a lot of bad words, but also, ****.

Nov 18, 2024 1:50 PM in response to otakustay

Just to share my experience, my MacBook Pro is a company-managed device and I am running on macOS Sonoma 14.7.1. (and cannot upgrade any further).


I am having the same experience that a lot of you are describing. My USB-C Magic Trackpad seems to be connecting as a mouse and I am unable to use any of the great trackpad gestures (like scrolling, pinch to zoom, etc.) that I am used to. I can connect via BT, but all I can do so far is just point and click with it and that's pretty much it.

New USB-C Magic Keyboard and Trackpad are not working correctly

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