You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

otakustay Author

Level 1

46 points

New USB-C Magic Keyboard and Trackpad are not working correctly

I received the brand new Magic Keyboard with TouchID and Magic Trackpad today, both with USB-C port, after connecting them to my Mac Air M3, it seems they both failed to work as a magic device, problems includes:

Once connected via USB-C cable, they are not auto connected via bluetooth, I have to find them in bluetooth panel and connect manually
The TouchID and FN keys don't work at all, it seems to be a simple third-party keyboard, without any Apple specific features
All gestures, including 2 finger slide, 3 finger exposure and show desktop, don't work with Magic Trackpad, it seems to be a simple mice but not a touch pad
Changing the movement speed of trackpad in System Preference does not affect the speed of Magic Trackpad

I'm wondering if this is a hardware issue or I need some software configuration.

MacBook Air 15″, macOS 15.0

Posted on Oct 30, 2024 12:27 AM

Top-ranking reply

Montag451

Level 1

33 points

Posted on Oct 31, 2024 10:22 AM

Also in this boat. I can use these on my personal machine running 10.15, but my company is on 10.14 and won't allow us to upgrade until they update our internal software, and that can take up to 6 months sometimes. I truly hope this gets fixed as a bug on older versions of macOS. There's no indication when you buy it that it doesn't work with earlier versions of macOS—in fact it says on the tech specs that it works on macOS 10.11 or later. And it's a keyboard and trackpad. It should just work!

View in context

24 replies

tinybobh

Level 1

28 points

Oct 31, 2024 1:58 PM in response to dwharrison

The latest release of mac OS has handlers for the trackpad which now works as it should. That was a fast response by Apple.

Nov 2, 2024 5:24 PM in response to otakustay

I'm so relieved to find this thread and learn I'm not the only one. I've been troubleshooting my new Magic Trackpad for days now. I'm on a 2017 iMac and the highest macOS version running on it is Ventura (13.7.1). I checked and according to the trackpad's specs it should support this version. But from what I read here ...

I guess I'll try and buy an 'old' lightning Magic Trackpad 2 and see it that does the trick. If it does, I can return this one.

Oct 30, 2024 11:50 AM in response to otakustay

I also have similar issues.

You mean update to MacOS 15 or just latest version of 14?

Oct 31, 2024 2:52 PM in response to otakustay

I was hoping 14.7.1 would do the trick, but it did not. Unfortunately, I am in the same boat as other folks with work-managed upgrade cycles, which can be months late.

ma1k_b

Level 1

8 points

Nov 3, 2024 12:28 PM in response to otakustay

I also have the problem described with the new Magic Keyboard with Touch ID and USB-C. My device is a MacBook Pro (2023 model) with macOS Sequoia, version 15.0.1.

lejabque

Level 1

8 points

Nov 4, 2024 10:56 AM in response to otakustay

Same issue, very disappointing

slau73

Level 1

12 points

Nov 6, 2024 4:03 AM in response to otakustay

Received my USB-C Magic Keyboard w/TouchID & keypad and Magic Trackpad. Was on 15.0.1 and had the issues everyone else described. Updated to 15.1 and all fixed. (I'm on MacBook Pro M1 Pro 14")

ma1k_b

Level 1

8 points

Nov 6, 2024 2:38 PM in response to otakustay

Exactly. The problem is solved with 15.1. I don't have to return it after all, thanks Apple, that was quick.

Nov 15, 2024 8:20 AM in response to otakustay

Did you have to do anything other than update the OS for the fix to work? My personal device is on 15.1, but the Touch ID on my Magic Keyboard w/USB-C still isn't working.

New USB-C Magic Keyboard and Trackpad are not working correctly