Level 1

57 points

New USB-C Magic Keyboard and Trackpad are not working correctly

I received the brand new Magic Keyboard with TouchID and Magic Trackpad today, both with USB-C port, after connecting them to my Mac Air M3, it seems they both failed to work as a magic device, problems includes:

Once connected via USB-C cable, they are not auto connected via bluetooth, I have to find them in bluetooth panel and connect manually
The TouchID and FN keys don't work at all, it seems to be a simple third-party keyboard, without any Apple specific features
All gestures, including 2 finger slide, 3 finger exposure and show desktop, don't work with Magic Trackpad, it seems to be a simple mice but not a touch pad
Changing the movement speed of trackpad in System Preference does not affect the speed of Magic Trackpad

I'm wondering if this is a hardware issue or I need some software configuration.

MacBook Air 15″, macOS 15.0

Posted on Oct 30, 2024 12:27 AM

Top-ranking reply

lhooten9504

Level 1

14 points

Posted on Nov 12, 2024 11:27 AM

Looks like they've updated the tech specs to reflect:

USB-C Magic Keyboard/Trackpad are only compatible with MacOS Sonoma 15.1+

Very sad this isn't included as a patch for 14.X to allow basic functionality like TouchID, especially for those of us on enterprise managed systems. I mean look – I get it – backwards compatibility can be synonymous with a lot of bad words, but also, ****.

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31 replies

Nov 18, 2024 1:50 PM in response to otakustay

Just to share my experience, my MacBook Pro is a company-managed device and I am running on macOS Sonoma 14.7.1. (and cannot upgrade any further).

I am having the same experience that a lot of you are describing. My USB-C Magic Trackpad seems to be connecting as a mouse and I am unable to use any of the great trackpad gestures (like scrolling, pinch to zoom, etc.) that I am used to. I can connect via BT, but all I can do so far is just point and click with it and that's pretty much it.

saxjax

Level 1

8 points

Nov 23, 2024 3:05 AM in response to otakustay

same problem here, I have a intel MacBook Pro 16" running Ventura 13.7.

I use an expensive music scoring program that don't work on newer Os's .

So this computer is not going to be updated beyond 13.

No gestures or tap to click is working on my trackpad.

I expected some backwards compatibility.

It would be nice to be able to use my new trackpad both on my locked down music computer and on my m2 work programming computer.

MauiRod

Level 1

14 points

Dec 3, 2024 9:37 AM in response to otakustay

My Magic Track pad Model A3120 connects to my 2023 Imac MacOS 14.6.1. The gestures do not work. I ordered it on 11/10/2024. The computer recognizes the trackpad through both cable connection or bluetooth, but is only able to point and click and scroll when on the scroll bar. None of the other finger gestures work.

Any help to remedy this would be appreciated.

MauiRod

Level 1

14 points

Dec 3, 2024 2:37 PM in response to MauiRod

I updated to MacOS 15.1.1 and now the 2023 IMac recognizes the magic trackpad, but none of the trackpad's functions work. Before the update the magic trackpad was only able to point and click and scroll when on the scroll bar. Now none of the functions work. :(

MauiRod

Level 1

14 points

Dec 3, 2024 2:41 PM in response to MauiRod

I updated to MacOS 15.1.1 from 14.6.1 in an attempt to get all of the trackpad features to work. But now the 2023 IMac recognizes the magic trackpad, but none of the trackpad's functions work. Before the update the magic trackpad was only able to point and click and scroll when on the scroll bar. Now none of the functions work. :(

hivader

Level 1

0 points

Jan 9, 2025 1:16 AM in response to otakustay

I am running the latest version of MacOS Sequoia (15.2) on my MacBook Pro with M2 and the trackpad works but only after reconnecting to bluetooth everyday again by plugging the device to the computer using a usb-c cable. Is this a wireless or a wired device, Apple? Every simple bluetooth device can reconnect automatically but not the >150Eur original Apple trackpad? This isn't magic at all!

Oct 30, 2024 11:50 AM in response to otakustay

I also have similar issues.

You mean update to MacOS 15 or just latest version of 14?

otakustay Author

Level 1

57 points

Oct 30, 2024 9:03 PM in response to Keitalbame

I'm now on 15.1 (24B83), didn't have a chance to test 14.x

arepa058

Level 1

4 points

Oct 31, 2024 7:56 AM in response to otakustay

I am also having the same issue. My old Magic Trackpad 2 works fine, and the new Magic Trackpad USB-C gestures don't work even after troubleshooting.

Version (24C5057p)

[Edited by Moderator]

Vnoxdev

Level 1

26 points

Oct 31, 2024 9:28 AM in response to otakustay

Too bad for us that have MDM managed software update we cannot just upgrade to a new OS version freely as we want....

Oct 31, 2024 11:17 AM in response to Keitalbame

14.7.1 does not fix this for me.

Oct 31, 2024 2:52 PM in response to otakustay

I was hoping 14.7.1 would do the trick, but it did not. Unfortunately, I am in the same boat as other folks with work-managed upgrade cycles, which can be months late.

Nov 1, 2024 5:53 PM in response to otakustay

Issue is for older Macs OS the trackpad is being detected as the Magic Mouse… hopefully we get a patch on the older Mac OS that resolves this.

ma1k_b

Level 1

8 points

Nov 3, 2024 12:28 PM in response to otakustay

I also have the problem described with the new Magic Keyboard with Touch ID and USB-C. My device is a MacBook Pro (2023 model) with macOS Sequoia, version 15.0.1.

lejabque

Level 1

8 points

Nov 4, 2024 10:56 AM in response to otakustay

Same issue, very disappointing

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New USB-C Magic Keyboard and Trackpad are not working correctly