New USB-C Magic Keyboard and Trackpad are not working correctly

My Magic Track pad Model A3120 connects to my 2023 Imac MacOS 14.6.1. The gestures do not work. I ordered it on 11/10/2024. The computer recognizes the trackpad through both cable connection or bluetooth, but is only able to point and click and scroll when on the scroll bar. None of the other finger gestures work.

Any help to remedy this would be appreciated.

I updated to MacOS 15.1.1 and now the 2023 IMac recognizes the magic trackpad, but none of the trackpad's functions work. Before the update the magic trackpad was only able to point and click and scroll when on the scroll bar. Now none of the functions work. :(

I updated to MacOS 15.1.1 from 14.6.1 in an attempt to get all of the trackpad features to work. But now the 2023 IMac recognizes the magic trackpad, but none of the trackpad's functions work. Before the update the magic trackpad was only able to point and click and scroll when on the scroll bar. Now none of the functions work. :(

I am running the latest version of MacOS Sequoia (15.2) on my MacBook Pro with M2 and the trackpad works but only after reconnecting to bluetooth everyday again by plugging the device to the computer using a usb-c cable. Is this a wireless or a wired device, Apple? Every simple bluetooth device can reconnect automatically but not the >150Eur original Apple trackpad? This isn't magic at all!

I also have similar issues.

You mean update to MacOS 15 or just latest version of 14?

I am also having the same issue. My old Magic Trackpad 2 works fine, and the new Magic Trackpad USB-C gestures don't work even after troubleshooting.

Version (24C5057p)

[Edited by Moderator]

14.7.1 does not fix this for me.

I was hoping 14.7.1 would do the trick, but it did not. Unfortunately, I am in the same boat as other folks with work-managed upgrade cycles, which can be months late.

Issue is for older Macs OS the trackpad is being detected as the Magic Mouse… hopefully we get a patch on the older Mac OS that resolves this.

I also have the problem described with the new Magic Keyboard with Touch ID and USB-C. My device is a MacBook Pro (2023 model) with macOS Sequoia, version 15.0.1.

Same issue, very disappointing

Did you have to do anything other than update the OS for the fix to work? My personal device is on 15.1, but the Touch ID on my Magic Keyboard w/USB-C still isn't working.

I'm just putting this here for posterity, because it doesn't really matter as Apple has obviously decided not to support their original tech specs and instead just change them. But for what its worth, if you look at the page snapshot from archive.org on November 4th, 2024 the System Requirements said "Bluetooth-enabled Mac with OS X 10.11 or later". Then if you look at the snapshot from November 18th, 2024 the System Requirements were updated to say "Mac with macOS 15.1 or later", which is what it says today on the live site.

So at some point during that two week period, I'm guessing someone at Apple noticed that there was a compatibility issue (possibly because of this post), and instead of pushing out an update to support their original system requirements, they just quietly updated the listing. That's super frustrating for people who have a company computer that is update locked to an older version, but I doubt they will do anything more to support older machines.

Too bad for us that have MDM managed software update we cannot just upgrade to a new OS version freely as we want....