New USB-C Magic Keyboard and Trackpad are not working correctly

Also in this boat. I can use these on my personal machine running 10.15, but my company is on 10.14 and won't allow us to upgrade until they update our internal software, and that can take up to 6 months sometimes. I truly hope this gets fixed as a bug on older versions of macOS. There's no indication when you buy it that it doesn't work with earlier versions of macOS—in fact it says on the tech specs that it works on macOS 10.11 or later. And it's a keyboard and trackpad. It should just work!

I have this problem too. It's a work machine, so I can't upgrade past 14.7.1 until our company's security software is marked as compliant.

Hopefully someone finds a solution to this - otherwise I will have no choice but to return these items.

Too bad for us that have MDM managed software update we cannot just upgrade to a new OS version freely as we want....

Issue is for older Macs OS the trackpad is being detected as the Magic Mouse… hopefully we get a patch on the older Mac OS that resolves this.

Running 15.0.1 with same problem using gestures. The trackpad did connect using bluetooth. "trackpad" in settings goes away when the new device is turned on and comes back when the lightning trackpad is turned back on.

I can confirm that these peripherals work correctly on my personal Mac running 15.1. Waiting to see what our IT department says about when I'll be able to update. Apparently CrowdStrike (ugh) had an issue with 15.0 and so IT blocked updates.

14.7.1 does not fix this for me.

i have an ipad 13 m4, nano, we got a new usb c keyboard, from apple, short version, no fingerprint, connecting via bt reported an error, then it connected, but the upper whole keyboard (brightness, sound ….. does not work), nothing helps , on tablet ipad 2022 and ipad pro, 11, m2 works !!!! Otherwise, all keyboards from other companies (Hp) work on the m4 tablet, including the top bars

I'm in the same boat. I just bought the USB-C trackpad and I cant get any of the gestures to work with my iPad Pro gen 2. I'm on iOS 17.7 and my iPad cant be updated to iOS 18. Is anyone who has the new trackpad connected to an iPad having the same issue?

Looks like they've updated the tech specs to reflect:

USB-C Magic Keyboard/Trackpad are only compatible with MacOS Sonoma 15.1+

Very sad this isn't included as a patch for 14.X to allow basic functionality like TouchID, especially for those of us on enterprise managed systems. I mean look – I get it – backwards compatibility can be synonymous with a lot of bad words, but also, ****.

Just to share my experience, my MacBook Pro is a company-managed device and I am running on macOS Sonoma 14.7.1. (and cannot upgrade any further).

I am having the same experience that a lot of you are describing. My USB-C Magic Trackpad seems to be connecting as a mouse and I am unable to use any of the great trackpad gestures (like scrolling, pinch to zoom, etc.) that I am used to. I can connect via BT, but all I can do so far is just point and click with it and that's pretty much it.

I am also having the same issue. My old Magic Trackpad 2 works fine, and the new Magic Trackpad USB-C gestures don't work even after troubleshooting.

Version (24C5057p)

[Edited by Moderator]

The latest release of mac OS has handlers for the trackpad which now works as it should. That was a fast response by Apple.