You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

lost all my photos when my apple Mac crashed and I had to purchase a new one

so I really need help from you lovely people in the apple community. my previous apple Mac computer crashed during an update and I had no choice but to purchase a new computer. I could not access any information from the old computer and I had assumed that everything had backed up from my old computer but it turns out that not all of my photos did. I am devastated, there are years of photos missing that I cannot ever replace! I cannot believe that they could just disappear. I do have a back up disc but it is now saying that due to the operating system of this computer it is not compatible. I did speak to someone on line at apple the other day but they could not help. I have not deleted any photos so they cannot just disappear? can they?? surely there must be a fail safe to stop this from happening??? I have tried to google what others have done to find their old photos but all have failed. I have iCloud and pay for extra storage but even that only showing a few thousand where I know it is much more than that. we lost my nephew a few year back from cancer and the holiday we had as a family has also disappeared!!!!!! I really could do with someone help to try to find them. thank you all


MacBook Air 13″, macOS 14.6

Posted on Oct 30, 2024 8:44 AM

Reply
6 replies

Oct 30, 2024 9:47 AM in response to watamu732

When it comes to backing up a computer redundancy is wise. Why, because (as you have found out) backups can fail too. What many experienced users on these forums (myself included) do is to have 2-3 backup EHDs and do the following:


  1. Time Machine #1
  2. Time Machine #2 (this should be a Time Machine backup External Hard Disk that you backup on anywhere from 1x per week to 1x per month) and then store it outside your home so it is safe in the event of a home disaster.
  3. Bootable Clone using either SuperDuper! or Carbon Copy Cloner to clone the internal drive. SuperDuper! or Carbon Copy Cloner it does not really matter as both do the same thing, they create a clone of the internal drive. You can set them up to schedule when the backups occur (I use SuperDuper! and backup nightly about 3AM and only backup new or changed files) which is handy and wise.


If you don't know about Time Machine that is Apple's backup app, you can learn about it in Back up your Mac with Time Machine. This does hourly backups of new and changed files. It is an excellent tool and EVERY Mac user should be using Time Machine!!!!!!!!!!!!!!!!

Oct 30, 2024 10:10 AM in response to watamu732

First things first. You want to protect the photos you may still have, so start by putting that old backup drive aside for a moment.


Now, get another new (or new-ish) external hdd or ssd that you will set up and let Time Machine use as your new backup device for your new Mac. Use a drive that is 2x-3x the total capacity of the startup drive on your new Mac.

Back up your Mac with Time Machine - Apple Support


After that, consider cloning the old drive onto one another hdd of equal or greater capacity. Clone your old back up as insurance should something happen to that hdd with your precious photos. If the drive is healthy you should be able to clone it with an app like Carbon Copy Cloner or SuperDuper!


Now you can work with the either the clone drive to find a path to recovering the photos that are missing.

You might find a way to access the data from another older Mac/macOS. You might find it to be accessible with certain drive utility/data recovery apps.


Maybe a trip to an Apple Store Genius Bar with your devices can help shine a light on other options.

You can make a Genius Bar appointment for hardware/software service and support using this link:

Contact Apple for support and service - Apple Support


Whatever you decide, now you can take a breath and take your time finding the way to recover your photos.


Oct 30, 2024 9:03 AM in response to watamu732

Where did you think they backed up to? Did you have iCloud Photo Library enabled?

Were you using an external drive and Time Machine to backup you Mac?

If you were using iCloud Photo Library and you did not have sufficient space available to sync all of your photos, and you don’t have a Time Machine or other backup containing the photos, the only place left to recover them from would be the original Mac.


Since you don’t explain what happened other than it “crashed”, or whether you even still have the old Mac, it’s hard to make any recommendations.

Oct 30, 2024 9:35 AM in response to D.I. Johnson

The old model was around 9 years old and I cannot recall what os it was running on as it crashed during a back up. I have a back up hard drive that I plug into my computer, I went back to a very old back up that should have the photos on it but it is saying that this new Mac is not compatible due to the operating system it is running on. my photos appear to be all over the place with some being from years ago but only the odd one. I have lost large chunks of the photos. when I bought the new computer, the man in the shop used both the backup disc and my iCloud to restore everything but it would appear that all the photos did not restore.

lost all my photos when my apple Mac crashed and I had to purchase a new one

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.