Extended Warranty AppleCare+

I bought the extended warranty on 22nd October 2024 for my new iphone 16 pro max, regretfully until today there’s no update from Apple on this matters. Payment has been done and my bank has released the payment. I am very disappointed with the apple service. I did had my conversation with apple singapore representative. But the answer is very disappointed where she said the no payment received. What should i do now?