Request for Reconsideration of Refund for Unintentional Transaction
Dear Apple Support Team,
I am writing to request a reconsideration regarding the refund for a transaction that occurred on [Transaction Date] in the amount of Rp169,000 from my Dana balance for the App Store/Apple Music. This purchase occurred without my knowledge, and I did not use the service.
I have already submitted a refund request through the Report a Problem feature, but I received a notification that my request was denied. I understand that Apple's decision may be final; however, I hope this situation can be considered as an exception.
Here are the transaction details:
- Transaction ID: 20241031111212800100166987701782138
- Merchant ID: MXG3DJDS9a1
- Date: [Transaction Date]
- Amount: Rp169,000
I have attached proof of the transaction, showing the purchase details of Rp169,000, including the date, Transaction ID, and Merchant ID. This transaction occurred without my knowledge, and I have not used the service. I hope this evidence can assist in reconsidering my refund request as an exception.
Thank you for your time and attention. I hope there is a favorable solution regarding this refund.
Sincerely,
Ocha
