Change my region and cancel my subscription but payment status is still pending

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Change my region and cancel my subscription but payment status is still pending

I relocated back to Vietnam from the USA. Before I tried to change my location, I cancelled my subscription and the app sent me an email saying that the subscription already cancelled but I could still use my app before May 20, 2023. Because I needed to change my location ASAP, I contacted Apple Support and was able to change my location to Vietnam. However, it has been more than a year and the history payment is still showing the status of that order as pending. Thus, do I have to worry about it anymore or is it just the status because I change the region and cancel the subscription before the Billing cycle ends?

iPhone 14 Pro, iOS 18

Posted on Nov 3, 2024 12:48 AM

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Answer 1

Top-ranking reply

Limnos

Community+ 2026

Level 10

430,703 points

Nov 3, 2024 4:57 AM in response to richard_nguyen9912

Contact Apple about that. The people responding here are users like yourself and have no access to accounts.

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support

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Change my region and cancel my subscription but payment status is still pending

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